Khayla Smith
Omaha
Summary
Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication, customer service, and task management.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Chipotle
02.2025 - Current
- Complete financial transactions accurately while following security protocols, ensuring accurate processing of customer payments
- Enhance team productivity by collaborating with colleagues on tasks and responsibilities that allow efficient time production of service to hundreds of customers daily
- Demonstrate ability to operate effectively in a fast-paced environment by quickly learning new processes, procedures, and operating systems, directly supporting increased customer service initiatives of the company
- Adapt quickly to changing priorities and demonstrate flexibility in responding to customer needs including reconciling challenging customer service matters
- Perform opening and closing procedures for the restaurant, ensuring efficient operation preparation/closure for the day
Guest Service Team Lead/Crew Member
McDonald's
07.2024 - 11.2024
- Served as the point of contact for customers and crew members, as assigned, demonstrating the ability to problem solve/resolve conflict, contributing to revenue growth of the company
- Collaborated with team members and Management to meet high standards of service, especially during peak performance hours
- Maintained a high level of product knowledge about the food/meal services, providing detailed explanations to customers to best suit their order preferences
- Assisted hundreds of customers daily, with special requests, upgrading their order choices, and enhancing their overall in-house/drive thru experience
Restaurant Hostess
Old Chicago Pizza
11.2023 - 06.2024
- Demonstrated strong multitasking skills by handling high volume telephone inquiries, while attending to in-person guest needs while still maintaining a calm demeanor
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items, helping customers to feel informed, while increasing growth revenue for the company
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere
Education
High School Diploma -
Millard South High School
Omaha05-2024
Skills
- Enhanced communication skills
- Attention to Detail
- Flexible schedule
- Complaint resolution/Problem solving
- Computer Skills
- Experienced customer interaction and multi-tasking
- Strong teamwork
- Verbal and written communication
Timeline
Restaurant Team Member
Chipotle
02.2025 - Current
Guest Service Team Lead/Crew Member
McDonald's
07.2024 - 11.2024
Restaurant Hostess
Old Chicago Pizza
11.2023 - 06.2024
High School Diploma -
Millard South High School
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