Kimberly Johnette
Omaha
Summary
Motivated professional with a strong competitive drive and exceptional interpersonal skills. Seeking a growth-oriented company to utilize my education and abilities. Proficient in Microsoft Office applications and quick to adapt to new software. Self-motivated and goal-oriented, excelling in communication and building connections with individuals from diverse backgrounds.
Overview
12
12
years of professional experience
Work History
Client Operations Analyst
Businessolver
04.2021 - Current
- Ensure positive client experience through high quality service and communication
- Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
- Review and work all open cases for clients
- Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage
- Complete daily manual processes to ensure accurate member date
- Manage client deliverables, track progress and complete assigned work through company planning tools
- Developing Standard Operating Procedures
- Review incoming and outgoing date files
- Annual Enrollment
Benefits Administrator
WholeStone Farms
04.2019 - 04.2021
- Primary point of contact for employees with inquiries and issues related to health benefits, 401(k) and billing issues.
- Assist employees with claim questions and coordinate with benefit vendors.
- Provides communication reminders and education for new hires to enroll in benefits.
- Complete input of benefit information in ADP system, tracking benefits within the ADP system and escalating system issues as needed.
- Complete vendor monthly, and annual billing.
- Weekly monitoring of 401(k) contribution changes and loan changes to collaborate with payroll.
- Complete medical support notices as received and provide payroll with necessary updates.
- Implementation of new hire self-service enrollments within ADP.
- Completing weekly, monthly and yearly audits and mandatory reporting.
- Complete yearly non-discrimination testing with all vendors.
- Assist with completion and monitoring of FMLA and STD requests.
Insurance Coordinator
Fresenius Medical Care
03.2013 - 04.2019
- Explores, recommends, and coordinates the insurance and potential financial assistance options available to Kidney dialysis patients.
- Discuss benefit options if employment statuses change (COBRA, STD, LTD and FMLA) or other situation change.
- Discuss insurance options when insurance contracts are terminated.
- Assist with completing open enrollment for employee benefits, individual policies and government policies.
- Completing Monthly insurance audits for 11 Clinics with over 600 Patients.
- Assisting with Training New Insurance Coordinators.
- Complete initial and quarterly reviews of current clients.
- Arrange and lead Quarterly Care Meetings with families, clients and current providers.
- Participate in weekly critical focus meetings.
- Complete internal investigations.
Education
Master's - Health Care Administration
Bellevue University
Omaha, NEBachelor of Arts Degree - Social Work
University of South Dakota
Vermillion, SDSkills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Multitasking
- Attention to detail
- Team building
- Problem-solving
Timeline
Client Operations Analyst
Businessolver
04.2021 - Current
Benefits Administrator
WholeStone Farms
04.2019 - 04.2021
Insurance Coordinator
Fresenius Medical Care
03.2013 - 04.2019
Bachelor of Arts Degree - Social Work
University of South Dakota
Master's - Health Care Administration
Bellevue University
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