Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Johnette

Omaha

Summary

Motivated professional with a strong competitive drive and exceptional interpersonal skills. Seeking a growth-oriented company to utilize my education and abilities. Proficient in Microsoft Office applications and quick to adapt to new software. Self-motivated and goal-oriented, excelling in communication and building connections with individuals from diverse backgrounds.

Overview

12
12
years of professional experience

Work History

Client Operations Analyst

Businessolver
04.2021 - Current
  • Ensure positive client experience through high quality service and communication
  • Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
  • Review and work all open cases for clients
  • Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage
  • Complete daily manual processes to ensure accurate member date
  • Manage client deliverables, track progress and complete assigned work through company planning tools
  • Developing Standard Operating Procedures
  • Review incoming and outgoing date files
  • Annual Enrollment

Benefits Administrator

WholeStone Farms
04.2019 - 04.2021
  • Primary point of contact for employees with inquiries and issues related to health benefits, 401(k) and billing issues.
  • Assist employees with claim questions and coordinate with benefit vendors.
  • Provides communication reminders and education for new hires to enroll in benefits.
  • Complete input of benefit information in ADP system, tracking benefits within the ADP system and escalating system issues as needed.
  • Complete vendor monthly, and annual billing.
  • Weekly monitoring of 401(k) contribution changes and loan changes to collaborate with payroll.
  • Complete medical support notices as received and provide payroll with necessary updates.
  • Implementation of new hire self-service enrollments within ADP.
  • Completing weekly, monthly and yearly audits and mandatory reporting.
  • Complete yearly non-discrimination testing with all vendors.
  • Assist with completion and monitoring of FMLA and STD requests.

Insurance Coordinator

Fresenius Medical Care
03.2013 - 04.2019
  • Explores, recommends, and coordinates the insurance and potential financial assistance options available to Kidney dialysis patients.
  • Discuss benefit options if employment statuses change (COBRA, STD, LTD and FMLA) or other situation change.
  • Discuss insurance options when insurance contracts are terminated.
  • Assist with completing open enrollment for employee benefits, individual policies and government policies.
  • Completing Monthly insurance audits for 11 Clinics with over 600 Patients.
  • Assisting with Training New Insurance Coordinators.
  • Complete initial and quarterly reviews of current clients.
  • Arrange and lead Quarterly Care Meetings with families, clients and current providers.
  • Participate in weekly critical focus meetings.
  • Complete internal investigations.

Education

Master's - Health Care Administration

Bellevue University
Omaha, NE

Bachelor of Arts Degree - Social Work

University of South Dakota
Vermillion, SD

Skills

  • Reporting skills
  • Operational efficiency
  • Workflow optimization
  • Data analysis
  • Multitasking
  • Attention to detail
  • Team building
  • Problem-solving

Timeline

Client Operations Analyst

Businessolver
04.2021 - Current

Benefits Administrator

WholeStone Farms
04.2019 - 04.2021

Insurance Coordinator

Fresenius Medical Care
03.2013 - 04.2019

Bachelor of Arts Degree - Social Work

University of South Dakota

Master's - Health Care Administration

Bellevue University

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Kimberly Johnette