Kirk Mortensen

• Directed daily operations to ensure efficient branch performance.
• Managed staff scheduling to optimize resource allocation and service levels.
• Implemented training programs to enhance employee skills and knowledge.

Managed sales and warehouse procedures for 3E Omaha location

• Facilitated team meetings to encourage communication and collaboration among staff.
• Managed staff scheduling, hiring and training processes.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Resolved escalated customer complaints in a timely manner.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Developed strategies to increase customer satisfaction and loyalty.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

• Led cross-functional teams to deliver projects on time and within budget.
• Managed project schedules and resource allocation throughout project lifecycle.
• Coordinated with stakeholders to ensure alignment on project goals and timelines.

• Managed daily operations of fire sprinkler installation projects.
• Coordinated with teams to ensure compliance with safety standards.
• Oversaw inventory management and procurement of materials.

Estimated large Combined Cycle fire protection projects

• Collaborated with clients to address project specifications and requirements.
• Developed workflows to enhance project efficiency and effectiveness.
• Reviewed project plans to ensure alignment with industry regulations.
• Set and monitored division-wide policies, procedures and cultural standards.
• Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
• Developed comprehensive reports outlining progress towards meeting strategic objectives.
• Managed a team of 15+ staff members in the division, providing guidance and direction on day-to-day activities.
• Drafted proposals for new partnerships or collaborations with other organizations.
• Created and maintained budget for departmental operations, including personnel costs, materials, equipment and supplies.
• Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.

• Installed electrical systems in residential and commercial buildings.
• Maintained compliance with local electrical codes and safety regulations.
• Diagnosed electrical issues using testing equipment and troubleshooting techniques.
• Collaborated with contractors to ensure timely project completion and quality standards.
• Trained apprentices on safe work practices and proper use of tools.
• Inspected electrical installations for adherence to specifications and quality control.
• Read blueprints or schematic diagrams to determine the layout of a particular job site.
• Planned layouts for new electrical installations based on blueprints and project requirements.
• Installed conduit systems, various lighting systems, and basic control systems.
• Instructed apprentices on proper installation techniques for various electrical components.
• Planned new installations by studying drawings, technical manuals, and other documents.
• Ensured all safety procedures were followed while working with live wires.