Abby Knaub

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Collaborated with clinical staff to ensure seamless coordination of care for patients.
• Collected and validated patient demographics and insurance information.
• Streamlined front-desk operations for improved patient flow and reduced wait times.
• Greeted and assisted patients with check-in procedures.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

From August of 2019 to May of 2022, I completed over 50 hours of volunteer work within the community. This ranged from making blankets for nursing homes, cleaning up Lake Minatare, organizing Crabby Tax Night at The Elks Lodge, cleaning up The Riverside Zoo and dressing up for kids there on Halloween, I did as much as I could! I enjoyed my work and wish I could have volunteered more after graduation.