Kobe Ruch
Omaha,NE
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
9
9
years of professional experience
Work History
Assistant Aisles Online Service Manager
Hy-Vee
05.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Education
Bachelor of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
Omaha, NE12-2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Time management
- Goal oriented
- Team collaboration and leadership
- Workplace safety
- Employee supervision
- Policy and procedure enforcement
Timeline
Assistant Aisles Online Service Manager
Hy-Vee
05.2016 - Current
Bachelor of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
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