Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kobe Ruch

Omaha,NE

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

9
9
years of professional experience

Work History

Assistant Aisles Online Service Manager

Hy-Vee
05.2016 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.

Education

Bachelor of Science - Criminology And Criminal Justice

University of Nebraska At Omaha
Omaha, NE
12-2024

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Customer service management
  • Time management
  • Goal oriented
  • Team collaboration and leadership
  • Workplace safety
  • Employee supervision
  • Policy and procedure enforcement

Timeline

Assistant Aisles Online Service Manager

Hy-Vee
05.2016 - Current

Bachelor of Science - Criminology And Criminal Justice

University of Nebraska At Omaha
Kobe Ruch