Kody Wolf
Alliance
Summary
Dynamic professional with a strong work ethic and analytical thinking, honed at Harris Sales. Enhanced route efficiency and fostered client loyalty through exemplary customer service. Proven track record in optimizing processes and building relationships, leveraging effective communication and problem-solving skills to drive success. Quick learner adept at adapting to new challenges and environments.
Overview
4
4
years of professional experience
Work History
Route Driver
Harris Sales
11.2023 - Current
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Stocked shelves and loaded orders to prepare deliveries.
Associate 1
Campus Door
08.2022 - 10.2023
- Assisted applicants via phone and email with question regarding the loan application process
- Made daily outreach to applicants via phone and email to advise them on their application status.
- Assist teammates with questions in Contact Center Teams chat when needed.
- Monitored calls of employees new to the Contact Center to ensure correct information was given.
- Assisted with any additional projects that were assigned.
Agency Producer
Marcia Teten's Farmer Insurance
11.2021 - 07.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Education
Marketing
Northwest Missouri State University
Maryville, MO04-2017
Skills
- Excellent customer service
- Strong work ethic
- Quick learner
- Effective Communicator
- Analytical thinking
Timeline
Route Driver
Harris Sales
11.2023 - Current
Associate 1
Campus Door
08.2022 - 10.2023
Agency Producer
Marcia Teten's Farmer Insurance
11.2021 - 07.2022
Marketing
Northwest Missouri State University
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