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Koumealo PANLA
Banking Operations Officer – International Transfers
Omaha
Summary
Dynamic professional with extensive experience in financial operations and team leadership, notably at IB BANK TOGO. Proven track record in international money transfers and compliance, coupled with exceptional customer service skills. Adept at problem-solving and fostering a collaborative environment, driving productivity and client satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Shift Manager
Taco Bell
07.2025 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Supervise a team of 20 employees, ensuring smooth coordination of daily operations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Manage cash handling, daily deposits, and inventory tracking to ensure efficient operations.
- Quickly resolve operational, staff, and customer issues while fostering a positive work environment.
- Contribute to training, coaching, and motivating team members, driving productivity and employee satisfaction.
International Transfers & Operations Officer
IB BANK TOGO
03.2018 - 09.2024
- Management of international transfers: Supervision of operations via SWIFT and SEPA systems, ensuring smooth execution in accordance with deadlines and regulatory requirements.
- Multi-currency operations: Mastery of international financial flows, including currency conversion and risk management, for secure and optimized transactions.
- Regulatory compliance: Monitoring and adherence to local and international regulations, ensuring transparency and compliance in financial processes.
- Client relations: Development of expertise in managing relationships with corporate and individual clients, providing tailored solutions and personalized support.
Bank Teller
IB BANK TOGO
06.2016 - 03.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
MBA - Human Resources Management
Higher Instute of Management Adonai/ISM Adonai
Lomé TOGO 05.2001 -
BBA - Human Resources Management
Higher Institute of Management Adonai/ISM Adonai
Lomé TOGO 05.2001 -
Skills
- Financial Analysis & Reporting
- International Money Transfers & Cross-Border Operations
- Customer Service Excellence
- Compliance & Risk Management
- Team Leadership & Staff Training
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
Certification
Servsafe
Interests
Timeline
Servsafe
09-2025
Human rights defender
08-2025
Shift Manager
Taco Bell
07.2025 - Current
International Transfers & Operations Officer
IB BANK TOGO
03.2018 - 09.2024
Bank Teller
IB BANK TOGO
06.2016 - 03.2018
MBA - Human Resources Management
Higher Instute of Management Adonai/ISM Adonai
05.2001 -
BBA - Human Resources Management
Higher Institute of Management Adonai/ISM Adonai
05.2001 -
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