Krisha Davis
Omaha
Summary
Dynamic professional with extensive experience in client relationship management and staff training, notably at Milan Laser Hair Removal. Proven track record in strategic planning and delivering exceptional customer service, enhancing program efficacy and employee performance. Adept at sales negotiation and fostering lasting customer connections to drive business success.
Overview
14
14
years of professional experience
Work History
Owner/Operator (self Employed)
Sparklean Maid in Omaha
01.2025 - Current
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to any communication and scheduling issues.
- Consulted with customers to assess needs and provide quotes.
- Spoke professionally with customers regarding any concerns and gathering all necessary information to improve with future clients.
- Developed business plan, processes and procedures to provide superior cleanint services to customers.
Call Center Training Facilitator
Milan Laser Hair Removal
05.2023 - 09.2024
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Administered assessments before, during and after courses.
- Documented class attendance and participation and provided feedback to management.
- Developed updated training programs.
- Identified areas in need of improvement and implemented solutions.
- Planned and facilitated workshops in accordance with call center curricula, employing varied methods to maximize attendance.
Call Center Supervisor
Milan Laser Hair Removal
10.2022 - 05.2023
- Supervised about 15 employees in providing excellent customer service to callers requiring assistance for scheduling, consulting and payments and any issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Executed Monthly Performance Plans.
Client Coordinator
Milan Laser Hair Removal
12.2019 - 10.2022
- Established and maintained relationships with clients by providing unmatched customer service.
- Communicated with clients and potential clients by phone, email or text.
- Scheduled consultations and appointments in clinics.
- Educated clients on the laser hair removal process as well as assisted clients with any payment questions or troubles on their accounts.
Customer Service Representative
Nebraska Furniture Mart
05.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Account Services Representative
Centris Federal Credit Union
05.2017 - 11.2018
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled inbound customer calls daily regarding account inquires, transactions and banking products.
- Verified customer's identities using a multi step authentication process to protect account security.
- Documented all customer interactions with detailed notes.
Technical Support Representative
CenturyLink
01.2015 - 05.2017
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Cashier
Bakers
07.2011 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Undeclared
University of Nebraska At Omaha
Omaha, NEAssociate of Applied Science - Professional Health Studies
Metropolitan Community College
Omaha, NEHigh School Diploma -
Omaha South High
Omaha, NE05-2011
Skills
- Sales negotiation
- Staff training and development
- Client relationship management
- Strategic planning
- Banking policies and procedures
- Banking standards compliance
- Mobile banking support
- Call center environment
- Delivers exceptional customer service
- Customer service best practices
- Customer service training
Timeline
Owner/Operator (self Employed)
Sparklean Maid in Omaha
01.2025 - Current
Call Center Training Facilitator
Milan Laser Hair Removal
05.2023 - 09.2024
Call Center Supervisor
Milan Laser Hair Removal
10.2022 - 05.2023
Client Coordinator
Milan Laser Hair Removal
12.2019 - 10.2022
Customer Service Representative
Nebraska Furniture Mart
05.2019 - 12.2019
Account Services Representative
Centris Federal Credit Union
05.2017 - 11.2018
Technical Support Representative
CenturyLink
01.2015 - 05.2017
Cashier
Bakers
07.2011 - 09.2013
No Degree - Undeclared
University of Nebraska At Omaha
Associate of Applied Science - Professional Health Studies
Metropolitan Community College
High School Diploma -
Omaha South High