Kristen Edgell
Plattsmouth
Summary
Driven by a results-focused approach, I leveraged critical thinking and strong interpersonal skills at LifeArts Integrated Health Center to enhance patient care and laboratory efficiency. My proficiency in communication streamlined operations, achieving a notable increase in patient satisfaction and operational productivity. I am a reliable individual with skills and experience in a wide range of customer service centered positions. I am committed to a job well done and offering exceptional drive.
Overview
11
11
years of professional experience
Work History
Lab Technician/Front Office
LifeArts Integrated Health Center
04.2023 - 05.2024
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Managed caseloads efficiently while maintaining flexibility to accommodate unexpected changes or urgent care needs among patients that were currently in office.
- Contributed to ongoing professional development by actively participating in continuing education courses.
- Collected, recorded and maintained patient reports, examination, and lab results.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled multi-line phone system and pleasantly greeted patients.
- Aided in patient scheduling, check-in, check-out and payments for billing. As well as keeping insurance, demographics, and health history information current for accurate records.
Director of Culinary Services
Bailey Pointe Assisted Living At Plattsmouth
02.2022 - 05.2023
- Motivated team of 8 employees to maintain high standards of food preparation and efficiency.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Worked closely with organizational leadership and directors to strategically affect operational direction.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Completed bi-weekly payroll for employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Assistant Culinary Director
The Waterford At Woodbridge
08.2021 - 02.2022
- Maintained effective supply levels by monitoring and reordering food stock and dry goods twice weekly for department according to budget limitations.
- Motivated staff to perform at peak efficiency and quality.
- Improved and sustained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing satisfaction.
Dietary Assistant
Farmington Country Manor Nursing & Rehabilitation
03.2018 - 07.2021
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Sustained high standards of food quality by reviewing shipments, helping with preparation and monitoring food safety in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Clerk
Circle K
08.2017 - 02.2018
- Provided quality clerical support through data entry, document management, phone correspondence and overseeing operation of equipment.
- Established customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Dietary Assistant/Cook
The Nebraska Masonic Home
07.2014 - 08.2017
- Skillfully adapted items on menu lists and menu changes to adjust for fluctuating availability.
- Responsible for coordination of up to eight employees at a time.
- Routinely supported other areas of the kitchen as requested, including answering telephones and completing communications for other staff members.
- Trained new kitchen staff on proper use of equipment, food handling, and portion sizing.
- Communicated with both staff and residents to ensure food was prepared on time and correctly.
- Monitored food preparation and serving techniques to ensure that proper procedures were followed.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently offered professional, friendly and engaging service with exceptional hospitality.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
Housekeeping
Glen Haven Home
01.2014 - 06.2014
- Accepted accountability for all assigned building keys, master keys and access cards.
- Used chemicals and other cleaning equipment in a proper, safe, responsible manner to clean resident rooms, offices, lobbies, and corridors top to bottom.
- Engaged with staff and residents on room requirements and amenities to promote overall satisfaction.
Paraprofessional Educator
Plattsmouth Community Schools
06.2013 - 07.2013
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Graded tests and papers and recorded grades for teaching staff.
Education
High School Diploma - undefined
Plattsmouth High School
Plattsmouth, Nebraska2013
Skills
- Critical thinking
- Attention to detail
- Customer Service
- Proficiency in Microsoft Office and Excel Spreadsheets
- Conflict Management
- Time Management
- Communication Skills
- Dedicated Team Player
- Multitasking
- Multi-Line Telephone Systems
- Cloud-Based and Physical File Organization
Timeline
Lab Technician/Front Office
LifeArts Integrated Health Center
04.2023 - 05.2024
Director of Culinary Services
Bailey Pointe Assisted Living At Plattsmouth
02.2022 - 05.2023
Assistant Culinary Director
The Waterford At Woodbridge
08.2021 - 02.2022
Dietary Assistant
Farmington Country Manor Nursing & Rehabilitation
03.2018 - 07.2021
Clerk
Circle K
08.2017 - 02.2018
Dietary Assistant/Cook
The Nebraska Masonic Home
07.2014 - 08.2017
Housekeeping
Glen Haven Home
01.2014 - 06.2014
Paraprofessional Educator
Plattsmouth Community Schools
06.2013 - 07.2013
High School Diploma - undefined
Plattsmouth High School
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