Kristen Edgell
Plattsmouth
Summary
Driven by a results-focused approach, I leveraged critical thinking and strong interpersonal skills at LifeArts Integrated Health Center to enhance patient care and laboratory efficiency. My proficiency in communication streamlined operations, achieving a notable increase in patient satisfaction and operational productivity. I am a reliable individual with skills and experience in a wide range of customer service centered positions. I am committed to a job well done and offering exceptional drive.
Overview
11
11
years of professional experience
Work History
Lab Technician/Front Office
LifeArts Integrated Health Center
Plattsmouth, NE
04.2023 - 05.2024
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Managed caseloads efficiently while maintaining flexibility to accommodate unexpected changes or urgent care needs among patients that were currently in office.
- Contributed to ongoing professional development by actively participating in continuing education courses.
- Collected, recorded and maintained patient reports, examination, and lab results.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled multi-line phone system and pleasantly greeted patients.
- Aided in patient scheduling, check-in, check-out and payments for billing. As well as keeping insurance, demographics, and health history information current for accurate records.
Director of Culinary Services
Bailey Pointe Assisted Living At Plattsmouth
Plattsmouth, NE
02.2022 - 05.2023
- Motivated team of 8 employees to maintain high standards of food preparation and efficiency.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Worked closely with organizational leadership and directors to strategically affect operational direction.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Completed bi-weekly payroll for employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Assistant Culinary Director
The Waterford At Woodbridge
08.2021 - 02.2022
- Maintained effective supply levels by monitoring and reordering food stock and dry goods twice weekly for department according to budget limitations.
- Motivated staff to perform at peak efficiency and quality.
- Improved and sustained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing satisfaction.
Dietary Assistant
Farmington Country Manor Nursing & Rehabilitation
03.2018 - 07.2021
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Sustained high standards of food quality by reviewing shipments, helping with preparation and monitoring food safety in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Clerk
Circle K
08.2017 - 02.2018
- Provided quality clerical support through data entry, document management, phone correspondence and overseeing operation of equipment.
- Established customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Dietary Assistant/Cook
The Nebraska Masonic Home
07.2014 - 08.2017
- Skillfully adapted items on menu lists and menu changes to adjust for fluctuating availability.
- Responsible for coordination of up to eight employees at a time.
- Routinely supported other areas of the kitchen as requested, including answering telephones and completing communications for other staff members.
- Trained new kitchen staff on proper use of equipment, food handling, and portion sizing.
- Communicated with both staff and residents to ensure food was prepared on time and correctly.
- Monitored food preparation and serving techniques to ensure that proper procedures were followed.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently offered professional, friendly and engaging service with exceptional hospitality.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
Housekeeping
Glen Haven Home
01.2014 - 06.2014
- Accepted accountability for all assigned building keys, master keys and access cards.
- Used chemicals and other cleaning equipment in a proper, safe, responsible manner to clean resident rooms, offices, lobbies, and corridors top to bottom.
- Engaged with staff and residents on room requirements and amenities to promote overall satisfaction.
Paraprofessional Educator
Plattsmouth Community Schools
06.2013 - 07.2013
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Graded tests and papers and recorded grades for teaching staff.
Education
High School Diploma - undefined
Plattsmouth High School
Plattsmouth, Nebraska2013
Skills
- Critical thinking
- Attention to detail
- Customer Service
- Proficiency in Microsoft Office and Excel Spreadsheets
- Conflict Management
- Time Management
- Communication Skills
- Dedicated Team Player
- Multitasking
- Multi-Line Telephone Systems
- Cloud-Based and Physical File Organization
Timeline
Lab Technician/Front Office
LifeArts Integrated Health Center
04.2023 - 05.2024
Director of Culinary Services
Bailey Pointe Assisted Living At Plattsmouth
02.2022 - 05.2023
Assistant Culinary Director
The Waterford At Woodbridge
08.2021 - 02.2022
Dietary Assistant
Farmington Country Manor Nursing & Rehabilitation
03.2018 - 07.2021
Clerk
Circle K
08.2017 - 02.2018
Dietary Assistant/Cook
The Nebraska Masonic Home
07.2014 - 08.2017
Housekeeping
Glen Haven Home
01.2014 - 06.2014
Paraprofessional Educator
Plattsmouth Community Schools
06.2013 - 07.2013
High School Diploma - undefined
Plattsmouth High School