Kristi Weispfenning
Omaha
Summary
Dynamic Lead Dispatcher at Nebraska Humane Society with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I successfully reduced dispatch errors and improved communication protocols, fostering a collaborative environment that drives results and meets organizational goals.
Overview
28
28
years of professional experience
Work History
Lead Dispatcher
Nebraska Humane Society
Omaha, NE
10.2020 - Current
- Trained and mentored junior dispatchers, fostering skill development and teamwork.
- Led initiatives to improve interdepartmental communication, increasing overall organizational efficiency.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service.
- Motivated staff to deliver high-level dispatch reports and accurate information.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Worked with a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Participated in recruitment efforts for new dispatch staff members and evaluating potential candidates based on their skills and experience levels.
- Coordinated with emergency services, ensuring timely support during critical situations.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, and providing necessary information.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on services offered and/or education regarding alternatives in best interest of animals.
- Answered phone calls and responded to customer emails.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular reviews of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
- Analyzed customer feedback and provided solutions to improve customer service.
Shift Leader
Walgreens
05.2024 - Current
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on operational procedures and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated shift schedules to maintain adequate staffing and enhance productivity.
- Resolved customer complaints with effective problem-solving techniques, improving overall shopping experience.
- Monitored sales performance metrics to identify trends and adjust sales strategies accordingly.
- Collaborated with management on promotional events, increasing foot traffic and sales during peak periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Table Games Dealer
Harrah’s Casino
Council Bluffs, IA
08.2018 - 05.2020
- Dealt various table games, ensuring adherence to rules and regulations.
- Assisted players with game-related inquiries, enhancing customer experience and satisfaction.
- Monitored game integrity, detecting irregularities and maintaining fair play standards.
- Trained new dealers on game procedures and customer service protocols, fostering team development.
- Managed cash transactions accurately, ensuring accountability and compliance with casino policies.
- Collaborated with management to enhance gaming experiences through feedback and suggestions.
- Led initiatives to maintain high levels of player engagement during gaming sessions.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Inspected table games and equipment to confirm proper function.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
Landscaper
Spike’s Lawn Care
Burkeville, TX
02.2013 - 05.2018
- Operated lawn maintenance equipment, ensuring optimal performance and safety standards.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Legal Assistant
Hunter Law Office
Omaha, NE
04.1998 - 09.2013
- Managed case files and documentation to ensure compliance with legal standards.
- Drafted legal correspondence and briefs, enhancing communication efficiency within the office.
- Conducted legal research using Westlaw, improving case preparation accuracy and depth.
- Assisted attorneys in trial preparation, coordinating schedules and gathering necessary materials.
- Developed and maintained filing systems, streamlining access to critical information for staff.
- Trained new team members on office procedures, fostering a collaborative work environment.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Supported case strategy development with detailed research on legal precedents and relevant laws.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Attended court hearings and depositions to take notes and document proceedings.
- Created weekly, monthly, and quarterly expense reports.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO05.2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Motivational leadership
- Operations management
- Policy and procedure enforcement
- Verbal and written communication
- Shift leadership
- Staff performance reviews
- Decision-making capacity
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Active listening
- Excellent communication
- Task prioritization
- Willingness to learn
- Reliability
Timeline
Shift Leader
Walgreens
05.2024 - Current
Lead Dispatcher
Nebraska Humane Society
10.2020 - Current
Table Games Dealer
Harrah’s Casino
08.2018 - 05.2020
Landscaper
Spike’s Lawn Care
02.2013 - 05.2018
Legal Assistant
Hunter Law Office
04.1998 - 09.2013
Bachelor of Science - Criminal Justice
Colorado Technical University