Kristina Yantis
Lincoln,NE
Summary
Dynamic Shift Leader at Casey's General Stores Inc, recognized for enhancing operational efficiency and team performance. Leveraged problem-solving skills to implement process improvements, resulting in reduced downtime. Demonstrated strong cash handling abilities while fostering a positive work environment, training staff, and elevating customer satisfaction through effective communication.
Overview
6
6
years of professional experience
Work History
Shift Leader
Caseys General Stores Inc
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new employees on store policies, procedures, and safety protocols.
- Monitored inventory levels, placed orders, and managed stock replenishment activities.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented process improvements that streamlined operations and reduced downtime.
- Completed cash and credit card transactions accurately using POS software.
Maintenance Crew Member
Kawasaki
03.2023 - 11.2024
- Operated hand tools and power equipment to perform maintenance tasks efficiently.
- Conducted routine inspections to identify and report maintenance issues promptly.
- Assisted in maintaining cleanliness and organization of work areas to promote safety.
- Collaborated with team members to execute preventive maintenance schedules effectively.
- Followed safety protocols consistently, contributing to a safe working environment.
- Adapted quickly to new procedures and equipment, improving overall team performance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Customer Service Representative
SIGNIA Marketing
06.2021 - 03.2023
- Assisted customers with inquiries and problem resolution, ensuring high satisfaction levels.
- Managed customer accounts and maintained accurate records in CRM systems. 5 people
- Collaborated with team members to improve service delivery processes and enhance efficiency.
- Trained new staff on company policies, customer handling techniques, and system navigation.
- Responded to customer feedback, identifying trends for service improvement initiatives.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Nelnet
10.2019 - 10.2020
- Delivered product information and support through various communication channels, including phone and email.
- Monitored service metrics to ensure compliance with quality standards and operational goals.
- Developed training materials for ongoing employee education on best practices in customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate of Science - Business With Accounting Focus
Southeast Community College
Lincoln, Nebraska, NE09.2013
Skills
Problem-solving
- Positive attitude
- Cash handling
- Customer service focus
- Creative problem solving
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Caseys General Stores Inc
12.2024 - Current
Maintenance Crew Member
Kawasaki
03.2023 - 11.2024
Customer Service Representative
SIGNIA Marketing
06.2021 - 03.2023
Customer Service Representative
Nelnet
10.2019 - 10.2020
Associate of Science - Business With Accounting Focus
Southeast Community College