Krystal Anderson
Omaha
Summary
Proven to enhance customer satisfaction at Omaha Zoo's concession stand, I excel in fast-paced environments, demonstrating exceptional food safety and engaging customer service skills. Trained in cash handling and inventory management, I've also improved service efficiency by training new staff, contributing to a positive team dynamic and consistently high service standards.
Friendly and reliable with positive attitude and excellent customer service skills. Familiar with point-of-sale systems and cash handling, and adept at maintaining cleanliness and organization in fast-paced environment. Committed to enhancing customer experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Part-time Concession
Omaha Zoo
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
- Demonstrated adaptability by quickly adjusting to changing demands or special event requirements as needed.
- Kept detailed records of daily sales transactions for accurate reporting purposes.
- Implemented portion control guidelines to minimize waste while maintaining high-quality product offerings.
- Trained new employees on proper food handling procedures, cash register operations, and customer service expectations.
- Worked closely with supervisors to develop strategies for improving overall concession stand performance.
- Supported team efforts during large-scale events by seamlessly transitioning between multiple roles and responsibilities as needed.
- Managed time effectively during busy periods by prioritizing tasks according to urgency and importance.
- Ensured accurate cash handling by reconciling drawer at the end of each shift.
- Maintained a clean and organized workspace, ensuring food safety standards were met at all times.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Barista
Scooters Coffee Shop
07.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Missouri Valley High Scool
Missouri Valley, IA05-2021
Skills
- Food safety
- Cleanliness standards
- Hygiene practices
- Cash handling proficiency
- Stock replenishment
- Product presentation
- Menu memorization
- Cleaning and sanitation
- Workspace maintenance
- Reliable and punctual
- Food handling safety
- Engaging personality
- Cooking
- Dependability
- Child supervision
Timeline
Part-time Concession
Omaha Zoo
03.2024 - Current
Barista
Scooters Coffee Shop
07.2023 - 03.2024
High School Diploma -
Missouri Valley High Scool
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