Krystal Arneson
Omaha
Summary
Dynamic professional with extensive experience as a Loan Officer Assistant at Benchmark Mortgage, excelling in mortgage processing and client communication. Proficient in Encompass and Microsoft Excel, I enhance team efficiency and client satisfaction through proactive problem-solving and meticulous attention to detail, contributing to seamless transactions and successful outcomes.
Overview
21
21
years of professional experience
Work History
Loan Officer Assistant
Benchmark Mortgage
Omaha
06.2019 - Current
- Assisted loan officers with processing mortgage applications and documentation.
- Coordinated communication between clients and lenders for seamless transactions.
- Managed scheduling for loan appointments and follow-up calls effectively.
- Organized and maintained electronic files for loan applications and client records.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Input data into loan origination system accurately and timely.
- Supported the team in resolving client inquiries related to loan status promptly.
Escrow Officer
The Title Company
Fargo
12.2019 - 06.2024
- Facilitated real estate transactions through accurate escrow processing and documentation.
- Coordinated with lenders, agents, and clients to ensure timely closing of deals.
- Reviewed legal documents for compliance with state regulations and company standards.
- Managed escrow accounts to maintain accurate financial records throughout transactions.
- Prepared closing statements and disbursed funds in accordance with agreements.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
Assistant Store Manager
GapKids and BabyGap
West Des Moines
07.2004 - 08.2012
- Managed all store level operations, including staff hiring, training, evaluation and scheduling a staff up to 40.
- Administered store accounting, payroll, budget planning and tracking.
- Coordinated inventory control, shipment receiving, merchandising and store maintenance.
- Improved productivity and morale by initiating systems for accountability and instituting effective training programs.
- Increased the Customer Experience Survey results by 3% by leading by example and showing associates what real service is.
- Ensured customer satisfaction through maintenance of high standards of product and service and by problem resolution.
- Created new business through community involvement by partnering with the local Police Department to help host a Charity Golf Tournament to benefit the Young Women's Resource Center.
- Attributed to the success of a 10% increase over goal for enrolling customers in the Brand Credit Card by coaching and developing associates on the benefits of the card.
- Created development and training plans for other managers to help aid them in training associates.
- Monitored the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs.
- Ensured store was neat, clean and a safe environment for all employees.
- Communicated feedback to manager regarding sales and sales-support team member performance.
- Provided in-the-moment coaching on sales floor to staff to reward good behavior and to redirect when needed.
Education
Bachelors Degree - Business Management
Montana State University
Billings, MT01.2002
Skills
- Microsoft Word
- Excel
- Outlook
- Fax/Scanner/Copier
- Optimal Blue
- Encompass
- MBS Higway
Skills Technical
- Microsoft Word
- Excel
- Outlook
- Fax/Copier/Scanner
- Optimal Blue
- MBS Highway
- Encompass
Timeline
Escrow Officer
The Title Company
12.2019 - 06.2024
Loan Officer Assistant
Benchmark Mortgage
06.2019 - Current
Assistant Store Manager
GapKids and BabyGap
07.2004 - 08.2012
Bachelors Degree - Business Management
Montana State University