Krystal Lockett
Summary
Hardworking and detail-oriented leader with a proven background in communication, problem-solving, and customer relations. Dependable, adaptable, and dedicated to leveraging transferable skills while transitioning into a new field. Committed to reaching and demonstrating excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Services Supervisor
BiBerk
07.2024 - Current
- Provided guidance, support, and mentorship to a team of client services representatives while managing department operations, escalated client issues, and internal reporting.
- Conducted training to increase staff knowledge and improve overall team performance.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
Licensed Insurance Service Representative
BiBerk
07.2021 - 07.2024
- Provided exceptional support to clients by actively listening, demonstrating empathy, and resolving issues related to insurance policies, contract requirements, and endorsements promptly and efficiently.
- Collaborated with cross-functional teams to address and resolve billing, audit, and cancellation issues.
- Consistently exceeded performance expectations for service levels, handle time, and productivity metrics.
- Conducted on-the-job training for new representatives.
Table Games Dealer
Horseshoe & Ameristar Casino
09.2014 - 05.2021
- Ensure accurate cheque and cash transactions, pay-outs, game protection and game pace at all times by handling chips, cards, money, and gaming equipment efficiently.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests and delivering exceptional guest service.
- Ensured game integrity and compliance by adhering to all gaming regulations and procedures.
Education
Business Administration
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Omaha South High School
Omaha, NESkills
- Data Entry and Management
- Customer Relations
- Training and Mentoring
- Team Building
- Managing Databases
- Problem Solving
- Leadership
- Reporting and Analytics
- CRM Software - Salesforce, Apollo
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Certification
Property and Casualty Insurance License
Timeline
Client Services Supervisor
BiBerk
07.2024 - Current
Licensed Insurance Service Representative
BiBerk
07.2021 - 07.2024
Table Games Dealer
Horseshoe & Ameristar Casino
09.2014 - 05.2021
Property and Casualty Insurance License
Business Administration
Iowa Western Community College
High School Diploma -
Omaha South High School
Similar Profiles
Shonte WilliamsShonte Williams
Date Entry Specialist at BiberkDate Entry Specialist at Biberk
Norma Cruz-RodriguezNorma Cruz-Rodriguez
Customer Service Team Lead at biBerkCustomer Service Team Lead at biBerk
Justin NeiswanderJustin Neiswander
Licensed Insurance Agent at BiBerkLicensed Insurance Agent at BiBerk