Kyler Tierney
Omaha
Summary
Detail-oriented and analytical IT professional with an Associate in Applied Science Cybersecurity. Demonstrates a strong foundation in system security, technical troubleshooting, and customer support, with proven experience in fast-paced, client-facing roles. Seeking an entry-level position in cybersecurity or IT support where technical skills, attention to detail, and a commitment to operational integrity can contribute to organizational security and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Toast
09.2022 - Current
- Provide front-line support to customers using Toast Payroll software via chat, phone, and case-based communication, ensuring timely and accurate resolution of payroll-related inquiries.
- Utilize internal tools and resources to manage multiple tasks, customer conversations, and documentation efficiently while meeting SLAs and maintaining high satisfaction scores.
- Continuously expand subject matter expertise in Toast Payroll software and industry standards through ongoing training, knowledge base research, and hands-on problem-solving.
- Demonstrate a strong ability to translate technical payroll processes into simple, actionable steps for users with varying levels of technical and financial expertise.
College Savings Representative
Union Bank & Trust
06.2021 - 09.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Assisted customers and financial advisors with 529 college savings plans.
- Processed transactions, resolved paperwork issues, and followed up to ensure compliance.
- Provided excellent customer service across inbound calls, emails and escalations.
Education
Associate of Applied Science - Cybersecurity
Metropolitan Community College
Omaha, NE05-2025
Skills
- Customer service excellence
- Quality assurance
- Payment processing
- Help desk operations
- Information security
- Troubleshooting and Diagnostics
- Computer skills
- Problem resolution
- Operating systems
- Security protocols
- Software updates
- Ticket management
Websites
Certification
- Information Technology Technician Career Certificate - 11/2024
Timeline
Customer Care Specialist
Toast
09.2022 - Current
College Savings Representative
Union Bank & Trust
06.2021 - 09.2022
Associate of Applied Science - Cybersecurity
Metropolitan Community College
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