Kylie Carman
Lincoln
Summary
Dynamic hospitality professional known for exceptional multitasking and customer engagement abilities. Expertise in upselling techniques has driven increased sales, while maintaining a focus on delivering outstanding service and fostering positive guest relationships.
Overview
5
5
years of professional experience
Work History
Server/Hostess
Blue Sushi Sake Grill
Lincoln, NE
01.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu knowledge and service protocols for consistency.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Resolved guest complaints swiftly, enhancing overall dining experience and loyalty.
- Implemented upselling techniques, contributing to increased sales without compromising service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
Starbucks
Omaha, NE
05.2022 - 11.2024
- Ensured compliance with food safety and sanitation regulations during daily operations.
- Streamlined beverage assembly processes, reducing wait times for customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Arby's Restaurant
Omaha, NE
05.2021 - 05.2022
- Processed customer transactions accurately and efficiently.
- Resolved customer inquiries and complaints swiftly to maintain satisfaction levels.
- Participated in training sessions to enhance operational knowledge and service skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with menu selections and provided product recommendations.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring accurate register balancing.
Education
Omaha Burke High School
Omaha, NE05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Deescalation
- Hospitality service expertise
- Memory retention
- Team collaboration
- Suggestive selling
Timeline
Server/Hostess
Blue Sushi Sake Grill
01.2025 - Current
Barista
Starbucks
05.2022 - 11.2024
Cashier
Arby's Restaurant
05.2021 - 05.2022
Omaha Burke High School