Kylie Dummer
Elkhorn
Summary
Results-driven management professional with strong background in overseeing location operations and sales management. Experienced in customer service, insurance qualification, revenue management, claims processing, project management, logistics, training and development, communication skills, employee recruiting and strategic sales planning.
Overview
25
25
years of professional experience
Work History
Location Manager
Rotech Healthcare
06.2023 - Current
- Manage daily operations of the location, including staff scheduling, payroll management, inventory control, equipment maintenance and delivery logistics.
- Ensures location compliance with JCAHO regulations, HIPPAA and Medicare guidelines.
- Manage financial performance, including revenue generation, patient billing percentage, cost control and adherence to budget.
- Manage hiring process including onboarding and development of account executives, technicians, customer service representatives and respiratory therapists.
- Manage account executive sales quotas, complete sales call planner reviews and develop territory sales strategies.
- Increased team productivity by implementing new processes with clear communication of expectations and deadlines to meet area and region metric goals.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Recruiter
TGL MedStaff
01.2023 - 04.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Operated and maintained applicant tracking and candidate management systems.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
Hospital Liaison
Rotech Healthcare
08.2020 - 12.2022
- Sell Rotech Healthcare respiratory equipment including Noninvasive Ventilation, Home Oxygen and Oximetry to potential and existing referral sources
- Expert knowledge of Smith & Nephew RENASYS GO wound pump to assist Rotech Healthcare’s Negative Pressure Wound Therapy sales
- Conducts daily calls to maintain ongoing business with referral sources in the medical community
- Establish and maintain relationships with hospital respiratory therapy departments, nursing staff, case management and referring clinic’s nursing staff
- Daily utilization of CHI Epic electronic health records system to pull all physician orders, notes and respiratory testing for referral sources to provide efficient patient DME set ups
- Serve as the key point of contact between medical providers and patients
Field representative
KCI
07.2014 - 02.2020
- Support territory sales by managing day-to-day location operations working with facility contacts and sales team covering three states
- Expert knowledge of all KCI Negative Pressure Wound Therapy equipment and products used by referring medical facilities
- Presentation and education of KCI equipment and medical supplies for hospital patient set ups while communicating with hospital staff for patient discharges
- Point of contact for hospitals, skilled facilities and nursing homes for Negative Pressure Wound Therapy needs
Store manager/Assistant Store manager
Pier 1 Imports
06.2007 - 07.2014
- Exceeded annual sales plans 5% over company target based on 30% conversion and maintained a Pier 1 Credit Card sales percentage above 23% of overall sales
- Developed daily, weekly and monthly employee and location sales goals
- Tracked and analyzed sales and customer trends in order to maximize sales and revenue
- Recruited, hired, scheduled and trained sales associates, developing them into productive team members with excellent product knowledge, sales skills and customer service
- Implemented and maintained visual merchandising, inventory and sales promotions to meet company standards and deadlines
Assistant Store manager/SALES LEAD/SALES ASSOCIATE
Pier 1 Imports
01.2000 - 06.2007
- Developed daily, weekly and monthly sales goals
- Monitor the sales dashboard and implemented strategies to exceed location sales targets
- Assisted Store Manager on all visual merchandising, inventory and sales promotions
- Created a sales focused atmosphere that rewarded achievements
Education
Exercise Science
Wayne State College
Wayne, NEInterior Design
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Self-driven and motivated
- Workload planning
- Customer service
- Team supervision
- Effective multitasking
- Attention to detail
- Problem-solving abilities
- Effective communication
- Sales development
- Sales management
- Business growth opportunities
- Territory management
Timeline
Location Manager
Rotech Healthcare
06.2023 - Current
Recruiter
TGL MedStaff
01.2023 - 04.2023
Hospital Liaison
Rotech Healthcare
08.2020 - 12.2022
Field representative
KCI
07.2014 - 02.2020
Store manager/Assistant Store manager
Pier 1 Imports
06.2007 - 07.2014
Assistant Store manager/SALES LEAD/SALES ASSOCIATE
Pier 1 Imports
01.2000 - 06.2007
Exercise Science
Wayne State College
Interior Design
University of Nebraska, Lincoln
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