Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Obrien

omaha

Summary

Dynamic and results-driven professional with extensive experience at Union Sports Bar and Pizzeria, excelling in customer service and employee training. Proven ability to enhance team performance through effective communication and multitasking. Skilled in cash handling and decision-making, consistently fostering a positive work environment and ensuring high-quality service delivery.

Overview

11
11
years of professional experience

Work History

Shift Manager/Bartender/Server

Union Sports Bar and Pizzeria
09.2014 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Office Assistant

Dolphins Car Wash
06.2016 - 04.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by organizing files and maintaining a clean workspace.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Education

Business Management And Leadership - Business

Bellevue University
Bellevue, NE
05-2026

Skills

  • Cash handling

  • Decision-making

  • Customer service focus

  • Employee training

  • Punctual and reliable

  • Opening and closing procedures

  • Strong multitasking

  • Clear and effective communication

  • Outgoing personality

  • Patience and tolerance

  • Memory retention

Timeline

Office Assistant

Dolphins Car Wash
06.2016 - 04.2019

Shift Manager/Bartender/Server

Union Sports Bar and Pizzeria
09.2014 - Current

Business Management And Leadership - Business

Bellevue University

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Kylie Obrien