Kyra Cook
Omaha,NE
Summary
Dynamic culinary professional with extensive experience at Raising Cane's, excelling in staff training and development. Proven track record in enhancing customer engagement and maintaining high health and safety standards. Skilled in complaint resolution and optimizing kitchen operations, ensuring exceptional service and satisfaction during peak periods.
Overview
9
9
years of professional experience
Work History
Cook
Casey's
01.2024 - Current
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
NRO Trainer
Raising Cane's Restaurants
08.2021 - 11.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Shift Manager
Raising Cane's Restaurants
04.2019 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Chic-Fil-A
07.2017 - 04.2019
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Omaha South High School
Omaha, NE05.2017
Skills
- Staff training and development
- Key performance indicators
- Clear communication
- Complaint resolution
- Health and safety regulations
- Customer engagement
- Clear verbal communication
Timeline
Cook
Casey's
01.2024 - Current
NRO Trainer
Raising Cane's Restaurants
08.2021 - 11.2024
Shift Manager
Raising Cane's Restaurants
04.2019 - 09.2021
Shift Manager
Chic-Fil-A
07.2017 - 04.2019
High School Diploma -
Omaha South High School