Lacey Cole
Bellevue
Summary
Accomplished Hospitality leader with over a decade of hands-on experience directing high-volume fine dining and Quick Service environments expertise in real-time floor management guest relations staff supervision and training optimizing daily workflow while enforcing higher standards driven team to deliver and surpass expectations
Overview
8
8
years of professional experience
Work History
Lead Server
Field Club of Omaha
Omaha
10.2021 - 06.2026
- Provided personalized, high quality service to private club members and their guests while serving a dining room independently and as a team. Earned a reputation as a trusted, frequently requested server through exceptional hospitality and service.
- Maintained mastery over menu ingredients, allergens, daily and weekly culinary specials while suggesting many pairings to enhance guest overall experience.
- Mentored and trained employees of various experience levels, fostering workplace habits, customer service skills, teamwork, sanitation practices, upscale dining techniques, and POS system proficiency.
Fine Dining Server
Riverside Golf Club
Grand Island
07.2019 - 04.2021
- Delivered personalized, upscale dining experiences while providing exceptional service to members and guests of a private golf country club.
- Coordinated with culinary team using point of sale systems to execute fine dining service, ensuring timely and high-quality dining experiences.
- Maintain detailed knowledge of private member accounts, personal preferences, dietary and allergen requirements to deliver highly personalized seamless service.
Production and Fabrication Assembler
JBS
Grand Island
08.2018 - 07.2019
- Sorted and processed livestock organs (hearts, livers, kidneys, lungs) on a conveyor system for packaging and shipment, maintaining high food safety and quality standards.
- Operated sanitation machinery to flush and clean intestines, including securing materials, adjusting water flow, and transferring products along the production line.
- Applied advanced meat-cutting techniques to maximize brisket yield and reduce product loss.
Education
GED
Grand Island, NESkills
- Team Collaboration
- Staff Training & Development
- Professional Communication
- Inventory Management & Control
- Point-of-Sale (POS) Systems
- Adaptability & Flexibility
- Time Management
- Critical Thinking & Problem Solving
- Leadership & Team Support
- Situational Awareness
- Service Recovery & Conflict Resolution
- Quality Control
- Attention to Detail
- Safety & Compliance Standards
- Workflow Management
- Multitasking in Fast-Paced Environments
- Process Improvement
- Organization & Prioritization
- Relationship Building
Timeline
Lead Server
Field Club of Omaha
10.2021 - 06.2026
Fine Dining Server
Riverside Golf Club
07.2019 - 04.2021
Production and Fabrication Assembler
JBS
08.2018 - 07.2019
GED