Lacey Slocum
Lincoln,NE
Summary
Detail-oriented and highly motivated professional with a diverse background in telesales, retail, customer service, and healthcare. With experience as a Telesales Representative, Apparel Associate, Shift Manager, Customer Service Representative (CSR), and Patient Care Coordinator, I bring strong communication, organizational, and leadership skills. I am adept at handling high-pressure situations and delivering exceptional customer service. Currently pursuing a nursing degree, I am committed to leveraging my interpersonal skills, attention to detail, and dedication to providing excellent care in the healthcare field. Known for my friendly and approachable demeanor, I excel in building relationships and delivering solutions that drive customer satisfaction and team success.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
LOPT
06.2024 - 02.2025
- Greet and welcome patients in a friendly and professional manner
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions
- Schedule and confirm patient appointments efficiently, considering therapist availability and treatment requirements
- Coordinate and manage the clinical appointment calendar to optimize the daily schedule
- Verify and update patient insurance information
- Collect and process payments for services rendered
- Provide patients with information on treatment costs, insurance coverage, and payment options
- Collaborate with clinical staff to coordinate patient care and address any scheduling conflicts
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Maintain a clean and organized reception area
- Address patient concerns and complaints professionally and promptly
Administration Customer Service Representative
Ameritas
12.2023 - 06.2024
- Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers
- Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting
- Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case
- This includes pro-actively calling customers
- A working knowledge of the functions and systems across the organization as they relate to administrative functions
- Meeting or exceeding service standards with respect to accuracy
Shift Manager
Walgreen
08.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
Associate
Walmart
02.2022 - 08.2023
- Handle and complete special assignments and projects within provided timeframes
- Administrative work for out group
- Managing account via email and phone processing
- Trained and on-boarded new employees
- Maintained inventory on sales floor
- Managed price markdowns
- Interact with customers
- Maintain a specific department and keep it looking cleanly and organized
- Stock
- Run Freight
- Answer difficult phone calls
Telesales Agent
Communication Solutions
11.2020 - 02.2022
- Schedule appointments with prospective customers
- Identify potential customers
- Contact current or potential customers to promote products or services
- Answer customer questions about goods or services
- Explain technical product or service information to customers
- Deliver promotional presentations to current or prospective customers
- Daily activities of a Telesales Representative include contacting prospects, taking incoming phone calls, presenting product features, determining how likely prospects are to buy, updating customer databases, placing orders, and closing sales
Education
Some College (No Degree) - Associate's Degree in Nursing
Southeast Community College
Lincoln, NESkills
- Cold Calling
- Customer Service
- Outbound Sales
- Inbound Sales
- Time Management
- Communication Skills
- Phone Etiquette
- Retail Merchandising Expertise
- Customer engagement
- Service assistance
- Strong communication
- Supply restocking
- Persuasive communication
- Call control
- Automated dialing
- Prospect relationship building
- Scripted call control
- Critical thinking
- Safety compliance
- Objection management
- Proficient in Technology
- Hospitality and accommodation
- Damaged goods processing
- Checkout processing
- Suggestive selling
- Positive and professional
- Patient awareness
- Activity planning
- Schedule management
- HIPAA protocol adherence
- Organizational standards
- Healthcare documentation
- Administrative supervision
- Healthcare operations
- Patient care
- Insurance practices
- Follow-up care
- Cross-functional teamwork
- Patient documentation
- Meeting preparation
- Insurance verification
- Office administration
- Patient scheduling
- Payment processing
- Onboarding New Employees
Awards
- 05/01/22, Learn to Dream Scholarship, Established in 2007, the award offers tuition-free completion of up to 60 semester credit hours at Southeast Community College campuses in Beatrice, Lincoln, and Milford to students from economically disadvantaged backgrounds who demonstrate promise for the future.
- 01/01/22, Helen Roske Foundation Scholarship, This scholarship was created to allow students who have persevered through many challenges in life and demonstrated resilience in their academic performance to either attend college or use the funds in a way that would help them in the future.
Timeline
Patient Care Coordinator
LOPT
06.2024 - 02.2025
Administration Customer Service Representative
Ameritas
12.2023 - 06.2024
Shift Manager
Walgreen
08.2023 - 12.2023
Associate
Walmart
02.2022 - 08.2023
Telesales Agent
Communication Solutions
11.2020 - 02.2022
Some College (No Degree) - Associate's Degree in Nursing
Southeast Community College
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