Lacy Glynn
Lincoln,NE
Summary
Dynamic operations and compliance management professional with a proven track record in team leadership and community engagement. Expertise in case management and schedule optimization drives successful transitions and service coordination, significantly enhancing resident experiences. Adept at leveraging advanced software and systems to streamline administrative processes and care tasks, ensuring efficiency and effectiveness in all operations. Committed to fostering a collaborative environment that prioritizes quality care and operational excellence.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Direct Support Manager
Mosaic
11.2024 - Current
- Operations & Compliance Management: Oversee daily operations across two day-service locations and a residential apartment housing for our individuals, ensuring strict adherence to state and regulatory compliance.
- Team Leadership: Recruit, train, schedule, and supervise direct support staff while maintaining strict confidentiality for all personnel and individuals served.
- Case Management & Coordination: Lead Individualized Service Plan (ISP) meetings and maintain continuous collaboration with service coordinators, shared living providers, and legal guardians to ensure cohesive care.
- Community Engagement: Coordinate and manage diverse volunteer sites, expanding community integration opportunities for individuals served.
- Optimized the staff schedule to ensure safe, state-mandated coverage ratios at all times, reducing agency/temporary staffing as able to.
Admissions Coordinator
Wilber Care Center - Assisted Living
02.2024 - 10.2024
- Coordinated seamless resident transitions by collaborating directly with Director of Nursing (DON), Social Services, and Therapy departments to ensure room readiness and medical equipment availability.
- Managed room assignments and the facility census daily, balancing semi-private accommodations and clinical compatibility to maximize space and resident comfort.
- Facilitated the completion of all admission agreements and financial contracts with residents or their designated Power of Attorney (POA) on the day of arrival.
- Managed day to day operations of the Assisted Living Facility
Residential Home Manager
Beatrice State Developmental Center
05.2022 - 10.2024
- Recruited, trained, and supervised a team of Direct Support Professionals (DSPs) and Medication Aides, fostering a culture of patience, dignity, and active support.
- Conducted monthly staff training on crisis intervention techniques, behavior support plans, HIPAA compliance, and household emergency protocols.
- Optimized the staff schedule to ensure safe, state-mandated coverage ratios at all times, reducing agency/temporary staffing as able to.
- Served as the primary liaison for residents and their families, addressing concerns promptly to maintain good relations.
- Coordinated the development and execution of Individualized Service Plans (ISPs) in collaboration with case managers, therapists, physicians, and families.
Social Services Director
Belle Terrace
06.2017 - 01.2021
- Directed the Social Services Department, advocating for the emotional, psychological, and clinical needs of our resident community.
- Coordinated facility admissions and discharges, facilitating safe transitions by collaborating with hospitals, families, and multidisciplinary care teams.
- Served as an integral member of the Interdisciplinary Care Plan Team, auditing and updating individualized care plans to reflect changing resident needs.
- Enforced strict compliance and advocacy protocols, spearheading the investigation, documentation, and mandatory reporting of all abuse and neglect allegations.
- Cross-trained as Office Manager, seamlessly executing administrative operations including payroll, accounts payable (AP), accounts receivable (AR), and medical appointment scheduling.
- Grievance Resolution: Address and document resident and family concerns regarding care, food, or roommates, collaborating with department heads to resolve issues promptly.
Social Services Assistant
Good Samaritan Society
10.2014 - 01.2017
- Admissions & Case Management: Coordinated seamless admissions and discharge processes for the skilled nursing facility while guiding residents and families through Medicare and Medicaid navigation.
- Compliance & Advocacy: Acted as a primary advocate for resident safety, ensuring strict adherence to regulatory standards by investigating, reporting, and resolving allegations of abuse and neglect.
- Business Office Operations: Managed comprehensive office inquiries, including medical billing, accounts payable, client customer service, and insurance benefit verification.
- Daily Support: Provide 1-on-1 supportive counseling to help residents adjust to the facility, manage anxiety, and maintain a high quality of life.
- Grievance Resolution: Address and document resident and family concerns regarding care, food, or roommates, collaborating with department heads to resolve issues promptly.
Education
High school diploma -
Lewiston Senior High School
Human Services -
Southeast Community College
Certification
- Paraprofessional Certification
- CPR Certification
- Certified Medication Aide
- Driver's License
- Social Services Designee
- Certified Medication Aide - 40 hour
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Direct Support Manager
Mosaic
11.2024 - Current
Admissions Coordinator
Wilber Care Center - Assisted Living
02.2024 - 10.2024
Residential Home Manager
Beatrice State Developmental Center
05.2022 - 10.2024
Social Services Director
Belle Terrace
06.2017 - 01.2021
Social Services Assistant
Good Samaritan Society
10.2014 - 01.2017
High school diploma -
Lewiston Senior High School
Human Services -
Southeast Community College