Larry Aylward
OMAHA
Summary
Accomplished technician with a proven track record at Comcast, adept in system diagnostics and customer service. Excelled in resolving complex technical and billing issues, enhancing customer satisfaction. Skilled in troubleshooting and fostering customer rapport, significantly contributing to operational efficiency and problem-solving initiatives.
Overview
13
13
years of professional experience
Work History
Local Number Portability Technician
Comcast
06.2015 - 02.2021
- Assisted in transfer of incoming and outgoing mobile phone services.
- Created, maintained and updated documentation via data entry utilizing several forms of office software such as Remedy, CSG, ACSR and many other.
- Worked closely with other internal departments to resolve customer account issues.
- Worked with outside carriers to resolve customer transfer issues.
Billing Representative
Comcast
02.2012 - 06.2015
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and solved account and billing discrepancies.
- Received incoming information and entered into database system.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Commercial Technical Support Representative
Comcast
08.2008 - 02.2012
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware and network issues.
Education
No Degree - Business Administration And Management
Metropolitan Community College
Omaha, NESkills
- Preventive Maintenance
- System diagnostics
- Troubleshooting and diagnosis
- Diagnostic testing
- Customer rapport
- System troubleshooting
- Issue analysis
- Problem-solving
- Written/Verbal communication
- Customer service
Additional Information
Proud U.S. Army Veteran of 13 years.
Timeline
Local Number Portability Technician
Comcast
06.2015 - 02.2021
Billing Representative
Comcast
02.2012 - 06.2015
Commercial Technical Support Representative
Comcast
08.2008 - 02.2012
No Degree - Business Administration And Management
Metropolitan Community College
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