Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Lars Rutishauser

Lars Rutishauser

Landsdale

Summary

Professional with strong background in customer support, ready to excel in delivering exceptional service. Proven track record in resolving issues efficiently while maintaining high level of satisfaction. Skilled in communication, problem-solving, and team collaboration. Known for adaptability and focus on achieving results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Care Agent

Callpoint AG
07.2017 - Current
  • Telephone support for private and business customers - Receipt, processing and escalation of complaints
  • Recording, processing and forwarding customer and order data.

HR Specialist Administration

Callpoint AG
08.2023 - 02.2024

- HR- administration for Callpoint AG and Tempobrain AG
- Recording entries in different HR systems (Abacus, Atoss) and handling the onboarding process
- Creating work confirmations and interim and employment references
- Recording departures and handling all offboarding tasks
- Applying for permits
- Advice/support for line managers and employees on questions relating to
Employee related administration
- Completion of general administrative tasks
- Responsible for incoming and outgoing mail

Call center agent

Maklerzentrum Schweiz
09.2016 - 06.2017
  • New customer acquisition - Processing customer inquiries and complaints - Creation and management of customer dossiers.

Intern - Special Needs Support Worker

Zur Hoffnung
08.2015 - 07.2016

Supporting the teacher in everyday school lessons.
Direct care of students with intellectual disabilities.

Intern - Mental Health

Psychiatrie Baselland
03.2014 - 12.2014
  • Assistance with the promotion and support of the residents - Assistance in organizing the daily work routine - Assistance and assumption of nursing and care tasks - Housekeeping activities - Teamwork - Participation in meetings.

Personnel administrator

B2B Cosmetics
07.2013 - 01.2014
  • Processing of entries and exits - Creating and processing contracts, job descriptions and work confirmations - Introductory meetings with employees - Payroll accounting.

Client advisor

Raiffeisen Bank Arlesheim
08.2011 - 09.2012
  • Customer advice - Customer service at the counter and on the phone - Cross-selling.

Education

Certificate - Human Resources Management

AKAD Business School
Basel, Switzerland
10.2013

Basic Commercial Studies - Apprenticeship in Business & Banking

KV Basel
Switzerland
12.2011

Apprenticeship as a bank clerk profile E -

Raiffeisen Bank Aesch-Pfeffingen
07.2011

Fachmittelschule (FMS) -

Münchenstein
12.2008

Secondary school level P -

Reinach
12.2005

1 year hospitalization with school -

Affoltern a.A./ZH
12.2004

Secondary school level P -

Reinach
12.2003

Secondary school level E -

Reinach
12.1999

Primary school -

Reinach
12.1998

Skills

  • Microsoft Office
  • DIALBA 2000
  • Broker helper
  • Abacus
  • BusPro
  • SAP

Languages

German
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Upper intermediate (B2)

Certification

  • Diplôme de français professionnel B1
  • ECDL - Word and Excel modules
  • Category B driving license

References

References available upon request.

Timeline

HR Specialist Administration

Callpoint AG
08.2023 - 02.2024

Customer Care Agent

Callpoint AG
07.2017 - Current

Call center agent

Maklerzentrum Schweiz
09.2016 - 06.2017

Intern - Special Needs Support Worker

Zur Hoffnung
08.2015 - 07.2016

Intern - Mental Health

Psychiatrie Baselland
03.2014 - 12.2014

Personnel administrator

B2B Cosmetics
07.2013 - 01.2014

Client advisor

Raiffeisen Bank Arlesheim
08.2011 - 09.2012

Fachmittelschule (FMS) -

Münchenstein

Secondary school level P -

Reinach

1 year hospitalization with school -

Affoltern a.A./ZH

Secondary school level P -

Reinach

Secondary school level E -

Reinach

Primary school -

Reinach

Certificate - Human Resources Management

AKAD Business School

Basic Commercial Studies - Apprenticeship in Business & Banking

KV Basel

Apprenticeship as a bank clerk profile E -

Raiffeisen Bank Aesch-Pfeffingen
Lars Rutishauser