Lashonne Gilmore
Omaha
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
29
29
years of professional experience
Work History
Educational Assistant
Westgate
10.2024 - Current
- Supported classroom activities, enhancing student engagement and participation.
Seamstress
Gilmore Tailoring
03.2007 - Current
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
Customer Service Representative
Marriott Reservation
03.2012 - 03.2013
- Managed customer reservation requests, including new bookings, cancellations, and update, ensuring a smooth customer experience.
Server
Kiros Cafe
12.2007 - 12.2011
- Managed multi-tasking in fast-paced environment, ensuring timely order delivery.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolution Agent
PayPal
03.2007 - 04.2008
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Service Representative
Oriental Trading Company
10.2005 - 04.2007
- Resolve customer issues regarding receiving defective merchandise. Negotiate and offer additional solution to resolve issues. Placed orders, issued returns, exchanges and credits as necessary.
Companion
Right At Home
01.2003 - 04.2004
- Assisted clients with daily activities, fostering independence and dignity in their routines.
Customer Service Representative
Physician Mutual Insurance
02.1997 - 04.2001
- Answered policy owners questions on policy dealing with Life Insurance, Medicare Supplement and Hospital Indemnity Policies. Questions from policy owners varied from applying for coverage, continuing with coverage and submitting claims.
Day Care Owner
A Precious Moment Child Care
02.1997 - 04.2001
- Orientated potential parents to program , through interviews. Monitor children's progress. Administered USDA food program, Establish communication with parents, address special needs for children and offered encouragement and support .
Education
Certificate - Project Para Title I
Nebraska Department of Education
Omaha, NE12-2024
Certificate - Teaching Assistant Certification
IAP College
Omaha, NE11-2024
Certificate - Basic Life Support
National CPR Foundation
Omaha, NE06-2024
Certicate - Management Certification
Heartland Family Service
Omaha, NE01-1999
Skills
- Learning disabilities support
- Student support services
- Conducting personalized teaching sessions
- Teacher support
- Positive reinforcement
Timeline
Educational Assistant
Westgate
10.2024 - Current
Customer Service Representative
Marriott Reservation
03.2012 - 03.2013
Server
Kiros Cafe
12.2007 - 12.2011
Seamstress
Gilmore Tailoring
03.2007 - Current
Resolution Agent
PayPal
03.2007 - 04.2008
Customer Service Representative
Oriental Trading Company
10.2005 - 04.2007
Companion
Right At Home
01.2003 - 04.2004
Customer Service Representative
Physician Mutual Insurance
02.1997 - 04.2001
Day Care Owner
A Precious Moment Child Care
02.1997 - 04.2001
Certificate - Project Para Title I
Nebraska Department of Education
Certificate - Teaching Assistant Certification
IAP College
Certificate - Basic Life Support
National CPR Foundation
Certicate - Management Certification
Heartland Family Service