LaToya Mitchell
Omaha
Summary
To obtain a position with a company that provides the best customer service to a diverse group of people, and that will allow me to grow within the customer service industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
Bellevue Medical Center
01.2024 - 09.2025
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
- Optimized rehabilitation progress for post-operative patients by providing support during physical therapy sessions.
- Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
- Assisted nursing staff in maintaining accurate inventory of medical supplies by promptly reporting shortages or expired items.
- Improved patient satisfaction scores through effective communication and active listening to address concerns.
- Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining a clean workspace.
- Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
- Expedited discharge processes for patients transitioning to home-based care by preparing necessary equipment and providing education on self-care techniques.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
- Promoted patient privacy and dignity by maintaining confidentiality of personal information and delivering respectful care at all times.
- Reduced hospital readmission rates by educating patients on their treatment plans and medication management.
- Ensured continuity of care during staffing shortages or emergencies by offering flexible availability for additional shifts when needed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
PAS-Chores Provider
Department of Health and Human Service
04.2017 - 08.2024
- Help the client with light housekeeping, cooking, and personal care.
- Take the client to appointments.
- Take the client to run errands.
Certified Medication Aide/Certified Nursing Assistant
Bickford Cottage Assisted Living
11.2011 - 05.2012
- Deliver routine daily medications, either prescription or non-prescription, to patients.
- Coordinate with different nurses to assist with patient care and medications.
- Follow written or verbal instructions on how to manage medications.
- Record medication dosages and times.
- Observe patients and document changes in their condition.
- Gather samples for analysis.
- Provide efficient, quality, and satisfactory customer service to residents and their families, colleagues, and vendors.
- Perform nursing care duties following the laid down resident care policies and practice, ensuring that safety procedures and residents' well-being are adhered to.
- Ensure timely arrival to work in neat and clean uniform with a noticeable name tag.
- Ensure residents have their bath, and assist in dressing and grooming them, following company's care plan.
- Serve and collect food trays, and assist in feeding residents that cannot feed themselves.
- Ensure food supplements and clean drinking water are provided to residents.
- Help resident in walking and moving around in wheelchair.
- Ensure residents' rooms and equipments are clean and tidy.
Education
Nursing Assistant - Nursing
Metropolitan Community College
Omaha, NE01.2002
High School Diploma -
Harry A. Burke High School
Omaha, NE05.2000
Skills
- Medication Administration
- Caregiving
- Vital Signs
- Home Care
- Alzheimer's Care
- Patient Care
- Cleaning Experience
- Meal Preparation
- Infection Control Training
- Hospital Experience
- Memory Care
- Dementia Care
- Microsoft Word
- Computer Skills
- Hospice Care
- Laundry
- Cleaning
- Cna
- Cash handling
- Cash register
- Customer service
- Cooking
- Medication aide
- Dialysis patient tech
- Writing skills
- Communication skills
- Driving
- Nursing
- Microsoft Office
- Food handling
- Senior care
Certification
- Certified Medication Aide, 03/01/03, 03/01/24, 03/01/03, 09/01/16, 09/01/16, 06/01/23, inactive
- CNA, 01/01/02, 01/01/16, inactive
- CPR Certification
- First Aid Certification
- Certified Medication Technician
- BLS Certification, 11/01/22, 11/01/24
- State Tested Nursing Assistant, 01/01/02, 01/01/16
- AED Certification, 12/01/23, Present
- CMAS, 01/01/22, 01/01/26
- Driver's License, 08/01/18, 08/01/26
- Certified Home Health Aide, 01/01/02, 01/01/31
Assessments
- Caregiver fit, Proficient, 04/01/22
- Attention to detail, Proficient, 10/01/21
- Cleaner fit, Proficient, 04/01/22
- Work style: Reliability, Proficient, 04/01/22
- Workplace safety, Proficient, 12/01/20
- Work motivation, Proficient, 05/01/20
Timeline
Certified Patient Care Technician
Bellevue Medical Center
01.2024 - 09.2025
PAS-Chores Provider
Department of Health and Human Service
04.2017 - 08.2024
Certified Medication Aide/Certified Nursing Assistant
Bickford Cottage Assisted Living
11.2011 - 05.2012
High School Diploma -
Harry A. Burke High School
Nursing Assistant - Nursing
Metropolitan Community College
Similar Profiles
Vanessa BsaibesVanessa Bsaibes
Registered Nurse- Endoscopy Unit at Bellevue Medical CenterRegistered Nurse- Endoscopy Unit at Bellevue Medical Center
Large KingLarge King
Lead of Facilities at Bellevue Medical CenterLead of Facilities at Bellevue Medical Center
Kyungsuk KimKyungsuk Kim
CCU RN at NYCHHC-Bellevue Medical CenterCCU RN at NYCHHC-Bellevue Medical Center
Kyler TierneyKyler Tierney
Customer Care Specialist at ToastCustomer Care Specialist at Toast
Miciah PierceMiciah Pierce
Professional Window Cleaner at Grace Home CleaningProfessional Window Cleaner at Grace Home Cleaning