Laura Emery
Emerson
Summary
Strong communicator adept at remote collaboration, ensuring data accuracy and quality in all projects. Committed to continuous improvement and delivering exceptional outcomes.
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.
Skilled in managing diverse information and record-keeping tasks with precision. Have experience in organizing, maintaining, and updating records efficiently while ensuring confidentiality and compliance with regulations. Known for strong analytical skills and ability to streamline processes for improved accessibility of information. Contributed to enhancing data management systems, resulting in smoother operational workflows and increased productivity in previous roles.
Overview
9
9
years of professional experience
Work History
AI Data Trainer
Dataannotationtech
02.2023 - Current
- Tested AI models and evaluated their ability to perform various tasks.
- Writing ideal responses to train AI models.
- Evaluated AI model compliance with standards for safety, helpfulness, truthfulness and writing quality.
- Worked in an independent and remote self-directed role
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Quality Assurance Analyst
Allied Solutions
North Sioux City
04.2016 - 10.2022
- Verified information accuracy on customer accounts using documents, notes from customer service contacts, and by contacting insurance agents.
- Calculated CPI premiums owed and placed or removed coverage accordingly.
- Ensured adherence to specific lender preferences regarding CPI procedures.
- Created and sent notices to customers and insurance professionals.
- Acted as a contact point for lender representatives.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Participated in continuous improvement initiatives to enhance product quality and team performance.
- Provided feedback on usability and suggest improvements to the product design teams.
- Maintained detailed documentation of test cases, results, and defect reports for future reference.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
Education
Associate of Science - Human Services
Northwest Iowa Community Collage
Sheldon, IA 12-2015
Data Analytics And Data Management
Western Governors University
Salt Lake City, UTSkills
- Machine learning
- AI model evaluation
- Data annotation
- Natural language processing
- Software utilization
- Time management
- Detailed documentation
- Critical thinking
- Effective communication
- Problem solving
- Remote collaboration
- Data accuracy
- Attention to detail
- Adaptability and flexibility
- Microsoft office
Timeline
AI Data Trainer
Dataannotationtech
02.2023 - Current
Quality Assurance Analyst
Allied Solutions
04.2016 - 10.2022
Associate of Science - Human Services
Northwest Iowa Community Collage
Data Analytics And Data Management
Western Governors University