Laura Franzluebbers
Elkhorn
Summary
Dedicated professional with expertise in customer care and support, professional relationship management, and complex problem solving. Proficient in data entry and management, with strong telephone communication skills and PC proficiency. Eager to leverage skills in a dynamic environment to support team goals and enhance customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wellness Advisor Sales Associate
Massage Envy
12.2025 - Current
- Executed statewide initiatives to elevate customer service standards.
- Scheduled appointments through in-person interactions and phone calls.
- Achieved closing rate above 25% by effectively overcoming objections and selling memberships.
- Assisted in maintaining a clean and inviting atmosphere for clients.
- Provided ongoing support and follow-up to ensure client satisfaction.
- Promoted membership programs and special offers to clientele.
Stay At Home Parent
Family
04.2023 - 11.2025
- Ensured safe play environment through vigilant supervision of children while fostering enjoyable learning experiences.
- Managed all appointments for children and adults to maintain organized schedules.
- Sanitized toys and play equipment regularly to uphold hygiene standards.
- Prepared three nutritious meals daily to support children's health.
- Provided homeschooling for oldest child, facilitating personalized educational growth.
Waitress
First Watch
12.2021 - 03.2023
- Promoted excellent service, resulting in increased referrals and walk-in business.
- Executed opening, closing, and shift change duties to ensure operational efficiency.
- Maintained comprehensive menu knowledge to address customer inquiries regarding sourcing and preparation.
- Processed orders efficiently and communicated them to kitchen staff for timely preparation.
- Assisted staff by bussing tables during peak periods to enhance turnover rates.
Wellness Advisor
Massage Envy
09.2020 - 12.2021
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Evaluated client conditions to recommend appropriate massagetherapy methods.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on benefits of massage and recommended home care techniques.
- Used consultative sales approach to understand and meet customer needs
- Assisted in maintaining a clean and inviting atmosphere for clients.
- Provided ongoing support and follow-up to ensure client satisfaction.
- Promoted membership programs and special offers to clientele.
Title Clerk
Wood House Auto Family
01.2019 - 08.2020
- Processed vehicle titles and registrations for customer transactions
- Assisted customers with title-related inquiries and provided guidance.
- Conducted thorough research on ownership interests and liens related to motor vehicles.
- Audited title documents for accuracy, ensuring compliance with state and federal regulations.
- Maintained organized records through diligent data entry and administrative tasks.
- Communicated effectively with customers to resolve common title issues
- Contacted Nebraska Motor Vehicle Department to ascertain status of pending titles
Education
American Sign Language
Iowa Western Community College
Council Bluffs, IAundefined
Gretna High School
Gretna, NESkills
- Customer care and support
- Professional relationship management
- Daily reporting and analysis
- Complex problem solving
- Customer account management
- Data entry and management
- Telephone communication skills
- PC proficiency
- Sales techniques
Certification
- First Aid Certification
- CPR Certification
Timeline
Wellness Advisor Sales Associate
Massage Envy
12.2025 - Current
Stay At Home Parent
Family
04.2023 - 11.2025
Waitress
First Watch
12.2021 - 03.2023
Wellness Advisor
Massage Envy
09.2020 - 12.2021
Title Clerk
Wood House Auto Family
01.2019 - 08.2020
American Sign Language
Iowa Western Community College
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Gretna High School