Laura Kurtzuba
Bellevue
Summary
Obtain challenging employment in an ever-expanding industry utilizing my present skills and expanding my knowledge base through diversification and training.
Overview
18
18
years of professional experience
Work History
Program Specialist Status Verification Specialist
United States Citizenship and Immigration Services
05.2022 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Coordinated with local government to provide resources to clients.
- Mentored junior staff on best practices in verification procedures and compliance requirements.
- Led initiatives to audit existing verification methods, resulting in increased quality control measures.
Coordination Center Officer
Department of Homeland Security
10.2015 - 05.2022
- Led team in implementing operational procedures to enhance workflow efficiency.
- Developed training materials to onboard new staff effectively.
- Analyzed performance metrics to identify areas for process improvement.
- Coordinated cross-departmental initiatives to streamline communication and operations.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Transportation Security Officer
Department of Homeland Security
09.2007 - 10.2015
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs.
- Controlling terminal entry and exit points.
- Interacting with the public, giving directions and responding to inquiries.
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
- Conducted thorough screenings of passengers and baggage to ensure compliance with security regulations.
- Monitored surveillance systems to identify suspicious activities and respond swiftly to potential threats.
Education
General Studies
Bryan High
Omaha, NebraskaSkills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Program management
- Office administration
- Proactive mindset
- Resource management
- Time management
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Program Specialist Status Verification Specialist
United States Citizenship and Immigration Services
05.2022 - Current
Coordination Center Officer
Department of Homeland Security
10.2015 - 05.2022
Transportation Security Officer
Department of Homeland Security
09.2007 - 10.2015
General Studies
Bryan High
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