Lauren Luther
Hastings
Summary
Dynamic team leader skilled in customer service and healthcare coordination. Expertise in managing schedules and enhancing communication to optimize patient care and operational workflows.
Overview
17
17
years of professional experience
Work History
Patient Representative
Hastings Orthopaedics
Hastings, NE
02.2026 - Current
- Assist patients with appointment scheduling and follow-up communications.
- Handle incoming calls and address patient inquiries and concerns promptly.
- Collaborate with medical staff to streamline patient flow in the clinic.
Recovery Coordinator
Birth Tissue Donor Services
Hastings, NE
10.2025 - 02.2026
- Coordinated recovery logistics for birth tissue donation procedures.
- Collaborated with medical staff to ensure adherence to protocols.
- Oversaw inventory management of recovery supplies and equipment.
- Assisted in the preparation and documentation of biological tissue for transplantation.
Operating Room Scheduler
Mary Lanning Healthcare
Hastings, NE
06.2024 - 10.2025
- Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
- Managed communication between surgical teams, ensuring timely updates on scheduling changes and adjustments.
- Maintained electronic scheduling system, accurately entering and updating patient information for procedures.
- Collaborated with surgeons and anesthesia providers to align availability and streamline surgery flow.
Communications Representative
CHI Saint Francis
Grand Island, NE
06.2023 - 06.2024
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Answered incoming calls in a professional manner.
Store Manager
Scooter's Coffee
Grand Island, NE
01.2021 - 06.2023
- Managed daily store operations and ensured efficient workflow.
- Conducted regular team meetings to communicate updates and improve team dynamics.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Customer Care Representative
Principal Financial
Grand Island, NE
01.2020 - 01.2021
- Maintained accurate records of customer interactions in the database system.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted customers with policy inquiries and claims processing.
Caribou Coffee Manager
Hy-Vee
Grand Island, NE
06.2019 - 12.2019
- Managed daily operations of coffee department, ensuring quality and customer satisfaction.
- Trained and mentored staff on brewing techniques and equipment maintenance.
- Developed promotional strategies to increase coffee sales and customer engagement.
- Implemented inventory management processes to reduce waste and optimize stock levels.
Shift Supervisor
Starbucks
Grand Island, NE
01.2014 - 07.2019
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new baristas on procedures, product knowledge, and customer engagement techniques.
- Managed inventory levels and ordered supplies to maintain store efficiency.
- Resolved customer issues promptly to enhance overall satisfaction and loyalty.
Child Care Provider
At Home to Grow
Lincoln, NE
10.2011 - 01.2014
- Supervised daily activities and ensured child safety and well-being.
- Developed engaging lesson plans to promote learning and creativity.
- Provided a safe, nurturing, and stimulating environment for children to learn and grow.
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
Barista
Starbucks
Lincoln, NE
07.2009 - 01.2012
- Crafted high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Handled cash transactions accurately, maintaining register balance throughout shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Science - Business Administration And Management
Central Community College
Grand Island12-2019
Skills
- Team leadership
- Financial management
- Administrative organization
- Conflict resolution
- Task prioritization and attention to detail
- Customer service
- Healthcare service management
- Patient confidentiality practices
Timeline
Patient Representative
Hastings Orthopaedics
02.2026 - Current
Recovery Coordinator
Birth Tissue Donor Services
10.2025 - 02.2026
Operating Room Scheduler
Mary Lanning Healthcare
06.2024 - 10.2025
Communications Representative
CHI Saint Francis
06.2023 - 06.2024
Store Manager
Scooter's Coffee
01.2021 - 06.2023
Customer Care Representative
Principal Financial
01.2020 - 01.2021
Caribou Coffee Manager
Hy-Vee
06.2019 - 12.2019
Shift Supervisor
Starbucks
01.2014 - 07.2019
Child Care Provider
At Home to Grow
10.2011 - 01.2014
Barista
Starbucks
07.2009 - 01.2012
Associate of Science - Business Administration And Management
Central Community College