Laurie Popp
Omaha
Summary
Customer service professional with solid foundation in addressing customer needs and resolving concerns effectively. Adept at streamlining processes to improve customer satisfaction and operational efficiency. Known for strong teamwork and adaptability in dynamic environments. Skills include communication, problem-solving, and empathy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Expert - Kitchen
Toast
Omaha, NE
08.2025 - Current
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction.
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
- Strong verbal/ written communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
WAITRESS/BARTENDER
Big Freds
Omaha, Nebraska
08.2024 - Current
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
COMPLIANCE SPECIALIST
Fusion Medical Staffing
Omaha, NE
01.2022 - 05.2025
- Oversee all healthcare modalities and ensure they have all required documentation to start future assignments
- Able to work at a fast past and high volume that comply with federal and state regulations
- Constant communication with team members and travelers to ensure start dates are met
- Understanding of background, licensing, and clinical requirements
LEGAL ASSISTANT
Fidelity National Title Group
Omaha, NE
10.2017 - 12.2021
- Assisted attorneys with research and documentation review
- Known for positive attitude and flexibility; was always someone that could be counted on to complete the task at hand
IT Computer Operator
First Data
Omaha, NE
01.2013 - 01.2017
- Monitored system performance, ensuring optimal operation of IT infrastructure.
- Executed batch jobs and scheduled processes using job scheduling tools.
- Conducted routine system backups, maintaining data integrity and availability.
- Diagnosed and resolved technical issues, minimizing downtime and service interruptions.
Education
COMPLETED COURSEWORK - APPLIED SCIENCES
Metropolitan Community College
Omaha, NESkills
- Adaptability
- Fast Learner
- Thrive under pressure
- Personable
- Teamwork
- Problem Solving
- Coachable
- Complaint handling
- Customer service
- Driven
Certification
Technical Support Fundamentals - Google - 8/29/25
Timeline
Customer Care Expert - Kitchen
Toast
08.2025 - Current
WAITRESS/BARTENDER
Big Freds
08.2024 - Current
COMPLIANCE SPECIALIST
Fusion Medical Staffing
01.2022 - 05.2025
LEGAL ASSISTANT
Fidelity National Title Group
10.2017 - 12.2021
IT Computer Operator
First Data
01.2013 - 01.2017
COMPLETED COURSEWORK - APPLIED SCIENCES
Metropolitan Community College