Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Cordes

Lincoln

Summary

Dynamic and detail-oriented professional with experience at Nelnet Student Loan Services, adept at processing claims and reducing error rates. Proven ability to collaborate effectively and maintain confidentiality. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Enrollment Processing Representative 2

Nelnet Student Loan Services
11.2021 - 04.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims
  • Followed up with customers on unresolved issues.
  • Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
  • Input data into spreadsheets and databases.
  • Updated claims system to track claim status and provide relevant information to other departments.

Preschool Teacher's Aide

Sierra Cascade Family Opportunities
08.2020 - 06.2021
  • Supervised children during in-classroom activities and on playground.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Engaged and entertained children through recreational and educational activities.

House Cleaner

Sierra Institute
08.2019 - 09.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.

Pharmacy Assistant

Village Drug
09.2017 - 09.2018
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received incoming supplies and stocked in correct locations.

Education

Bachelor of Arts - Art

Nebraska Wesleyan University
Lincoln, NE
05-2027

Associate of Arts - English

Feather River College
Quincy, CA
05-2020

Skills

  • Microsoft office
  • Typing speed
  • Detail orientation
  • Computer proficiency
  • HIPAA Training
  • Teamwork and collaboration
  • Attention to detail
  • Flexible and adaptable
  • Creative thinking
  • Document typing and formatting
  • Child Care
  • Data gathering

Timeline

Enrollment Processing Representative 2

Nelnet Student Loan Services
11.2021 - 04.2024

Preschool Teacher's Aide

Sierra Cascade Family Opportunities
08.2020 - 06.2021

House Cleaner

Sierra Institute
08.2019 - 09.2020

Pharmacy Assistant

Village Drug
09.2017 - 09.2018

Bachelor of Arts - Art

Nebraska Wesleyan University

Associate of Arts - English

Feather River College

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Lauryn Cordes