Leah Dianne Thoms
Syracuse,NE
Overview
18
18
years of professional experience
Work History
Office Manager
Arbor Psychiatric & Wellness Center
05.2018 - Current
- Performs all roles (Front desk; Billing; Insurance; Scheduling; Patient concerns and communication)
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhances team productivity by delegating tasks effectively and overseeing daily workflow.
- Assist's in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Develops comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlines document handling and processing, reducing turnaround time for client inquiries and requests.
- Improves team morale and cohesion with regular team-building activities and open communication channels.
- Develops and enforces office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier; Customer Service Associate; Photo Center
Walgreens
01.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Front facing items and placing based on expiration date.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Paraprofessional
Bellevue Public Schools
08.2015 - 10.2016
- Assisted the certified teacher with managing and prepping students' day to day academic, behavioral, and emotional needs
- Implemented programs/assignments consistent with each student's Individualized Education Plan (IEP)
- Taught, modeled, and reinforced daily living skills
- Helped students' learn cognitive and academic skills
- Assisted children with a wide range of behavioral and mental disorders/disabilities, and emotional disturbances
- Supervised/performed duties outside classroom (lunch, recess, P.E., music, transportation, etc.)
- Provided behavioral support including prompting, reinforcement, sensory needs, de-escalation
- Worked with students in small groups and one-on-one activities
- Documented/monitored students' daily participation, learning, performance, behavior
Independent Contractor (In-home Care Provider)
Department of Health and Human Services
11.2011 - 05.2016
- Ordered and administered medication daily
- Recorded daily schedule, managed billing documents, and established organized files/paperwork
- Maintained up-to-date communication with Human Health Services and client
- Helped to develop/strengthen independence skills
- Assisted with educational needs (homework, summer school, etc.)
- Worked with behavioral issues (rewards, consequences, etc.)
- Worked with cognitive issues (responses, thinking, speech, etc.)
- Performed urinary catheterization and bowel evacuation
Server
I Don't Care Bar & Grill
01.2011 - 09.2011
- Provided customer service to patrons
- Performed necessary clerical duties including count/deposit revenue, entered receipts on computer, organize bills and mail, etc
- Ensured that the establishment was clean and procedures were followed
- Prepared/served meals for patrons
Customer Care Representative (temp Service to PT)
West Corporation, ESPN
08.2010 - 12.2010
- Company Overview: http://espn.com
- Answered inbound phone calls
- Responded to callers' questions regarding proper utilization of the website (http://espn.com)
- Researched the customers' concerns
- Provided solutions to problems in a timely manner
- Redirected callers' frustration
- Http://espn.com
Office/Sales Representative
UPS Store
08.2007 - 04.2008
- Provided customer care to patrons
- Assisted customers with services offered (faxes, copying, cutting, printing)
- Customized boxes for customers' products
- Ensured that receipts/payments were accounted for and filed
- Processed/mailed packages
- Organized mailroom and sorted customers' mail
Education
Criminal Justice Studies -
Peru State College
Peru, NE05.2010
High School -
Bellevue East High School
Bellevue, NE05.2008
Skills
- Patient
- Attentive listener
- Effective communication - proper tone, pace, volume
- Proficient on computer software programs
- Leadership
- Crisis behavior prevention/De-escalation
- Organizational skills
- Customer service
Additional Skills Activities
- Completed College computer/technology classes
- Salvation Army volunteer
- Future Business Leaders of America
- MANDT trained (Integrated system for crisis behavior prevention and de-escalation)
Timeline
Office Manager
Arbor Psychiatric & Wellness Center
05.2018 - Current
Cashier; Customer Service Associate; Photo Center
Walgreens
01.2017 - 02.2018
Paraprofessional
Bellevue Public Schools
08.2015 - 10.2016
Independent Contractor (In-home Care Provider)
Department of Health and Human Services
11.2011 - 05.2016
Server
I Don't Care Bar & Grill
01.2011 - 09.2011
Customer Care Representative (temp Service to PT)
West Corporation, ESPN
08.2010 - 12.2010
Office/Sales Representative
UPS Store
08.2007 - 04.2008
Criminal Justice Studies -
Peru State College
High School -
Bellevue East High School
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