Overview
Work History
Education
Skills
Additional Skills Activities
Timeline
Generic

Leah Dianne Thoms

Syracuse,NE

Overview

18
18
years of professional experience

Work History

Office Manager

Arbor Psychiatric & Wellness Center
05.2018 - Current
  • Performs all roles (Front desk; Billing; Insurance; Scheduling; Patient concerns and communication)
  • Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhances team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assist's in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Develops comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Streamlines document handling and processing, reducing turnaround time for client inquiries and requests.
  • Improves team morale and cohesion with regular team-building activities and open communication channels.
  • Develops and enforces office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintains professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier; Customer Service Associate; Photo Center

Walgreens
01.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Front facing items and placing based on expiration date.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Paraprofessional

Bellevue Public Schools
08.2015 - 10.2016
  • Assisted the certified teacher with managing and prepping students' day to day academic, behavioral, and emotional needs
  • Implemented programs/assignments consistent with each student's Individualized Education Plan (IEP)
  • Taught, modeled, and reinforced daily living skills
  • Helped students' learn cognitive and academic skills
  • Assisted children with a wide range of behavioral and mental disorders/disabilities, and emotional disturbances
  • Supervised/performed duties outside classroom (lunch, recess, P.E., music, transportation, etc.)
  • Provided behavioral support including prompting, reinforcement, sensory needs, de-escalation
  • Worked with students in small groups and one-on-one activities
  • Documented/monitored students' daily participation, learning, performance, behavior

Independent Contractor (In-home Care Provider)

Department of Health and Human Services
11.2011 - 05.2016
  • Ordered and administered medication daily
  • Recorded daily schedule, managed billing documents, and established organized files/paperwork
  • Maintained up-to-date communication with Human Health Services and client
  • Helped to develop/strengthen independence skills
  • Assisted with educational needs (homework, summer school, etc.)
  • Worked with behavioral issues (rewards, consequences, etc.)
  • Worked with cognitive issues (responses, thinking, speech, etc.)
  • Performed urinary catheterization and bowel evacuation

Server

I Don't Care Bar & Grill
01.2011 - 09.2011
  • Provided customer service to patrons
  • Performed necessary clerical duties including count/deposit revenue, entered receipts on computer, organize bills and mail, etc
  • Ensured that the establishment was clean and procedures were followed
  • Prepared/served meals for patrons

Customer Care Representative (temp Service to PT)

West Corporation, ESPN
08.2010 - 12.2010
  • Company Overview: http://espn.com
  • Answered inbound phone calls
  • Responded to callers' questions regarding proper utilization of the website (http://espn.com)
  • Researched the customers' concerns
  • Provided solutions to problems in a timely manner
  • Redirected callers' frustration
  • Http://espn.com

Office/Sales Representative

UPS Store
08.2007 - 04.2008
  • Provided customer care to patrons
  • Assisted customers with services offered (faxes, copying, cutting, printing)
  • Customized boxes for customers' products
  • Ensured that receipts/payments were accounted for and filed
  • Processed/mailed packages
  • Organized mailroom and sorted customers' mail

Education

Criminal Justice Studies -

Peru State College
Peru, NE
05.2010

High School -

Bellevue East High School
Bellevue, NE
05.2008

Skills

  • Patient
  • Attentive listener
  • Effective communication - proper tone, pace, volume
  • Proficient on computer software programs
  • Leadership
  • Crisis behavior prevention/De-escalation
  • Organizational skills
  • Customer service

Additional Skills Activities

  • Completed College computer/technology classes
  • Salvation Army volunteer
  • Future Business Leaders of America
  • MANDT trained (Integrated system for crisis behavior prevention and de-escalation)

Timeline

Office Manager

Arbor Psychiatric & Wellness Center
05.2018 - Current

Cashier; Customer Service Associate; Photo Center

Walgreens
01.2017 - 02.2018

Paraprofessional

Bellevue Public Schools
08.2015 - 10.2016

Independent Contractor (In-home Care Provider)

Department of Health and Human Services
11.2011 - 05.2016

Server

I Don't Care Bar & Grill
01.2011 - 09.2011

Customer Care Representative (temp Service to PT)

West Corporation, ESPN
08.2010 - 12.2010

Office/Sales Representative

UPS Store
08.2007 - 04.2008

Criminal Justice Studies -

Peru State College

High School -

Bellevue East High School

Similar Profiles

CREATE PROFILE
Leah Dianne Thoms