Leah Nichols
Pierce
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Lancaster County Corrections
Lincoln, NE
07.2022 - Current
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular security inspections to identify safety hazards and prevent disturbances.
- Responded promptly to emergencies, utilizing crisis intervention techniques to maintain order.
- Documented incidents and maintained accurate records of inmate behavior and facility operations.
- Collaborated with team members to implement security protocols and improve operational efficiency.
- Trained new staff on procedures and policy adherence to enhance overall team performance.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Receptionist
Lied Lodge & Conference Center
Nebraska City, NE
05.2021 - 07.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and event bookings using booking management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined communication between departments to enhance guest experience and satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Auburn Public Schools
AuburnSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Safety and security enforcement
- Observation
- Security procedures
- Product knowledge
Timeline
Correctional Officer
Lancaster County Corrections
07.2022 - Current
Receptionist
Lied Lodge & Conference Center
05.2021 - 07.2022
High School Diploma -
Auburn Public Schools