LeiLani Hiatt
Omaha
Summary
Dedicated barista and receptionist with strong time management and organizational skills. Committed to delivering exceptional customer experiences while efficiently managing multiple tasks in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Scooter's Coffee
Omaha, NE
08.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks according to established recipes.
- Delivered exceptional customer service, fostering a welcoming environment for patrons.
- Managed inventory levels of coffee beans and supplies to ensure product availability.
- Collaborated with team members to streamline workflow during peak hours for increased efficiency.
- Implemented effective cash handling procedures, maintaining accuracy during transactions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, and utensils daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
Receptionist
First Priority Insurance Agency
Omaha, NE
05.2024 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and client inquiries handling.
- Implemented filing system enhancements for improved document retrieval and organization.
- Coordinated communication between clients and insurance agents to streamline service delivery.
- Maintained accurate records of client interactions using agency-specific software systems.
- Organized office supplies inventory, ensuring availability for uninterrupted operations and service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Omaha South High School
Omaha, NE05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cleanliness
- Organization skills
- Telephone skills
- Data entry
- Basic math
- Speedy and efficient
- Adaptable and flexible
Timeline
Barista
Scooter's Coffee
08.2024 - Current
Receptionist
First Priority Insurance Agency
05.2024 - Current
High School Diploma -
Omaha South High School