Leiliana Amory Martinez
Elkhorn
Summary
Detail-oriented and efficient with 3 years of experience in various food and customer service industries. Ability to manage various roles within an organization. Skilled in effectively handling multiple tasks at once and teamwork, leading to noticed customer satisfaction and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
07.2025 - 02.2026
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated staff schedules, balancing labor costs with peak business demands.
- Developed promotional strategies that increased customer engagement and sales growth.
- Managed cash handling procedures, ensuring accuracy and compliance with financial protocols.
Front Desk Associate
Sparetime Entertainment
11.2023 - 03.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated event bookings, optimizing scheduling for maximum venue utilization.
- Maintained accurate records of guest information and transactions using property management software.
- Trained new associates on front desk procedures and best practices for customer engagement.
- Collaborated with management to develop strategies for improving guest satisfaction scores.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Pie Barn Expediter
Vala's Pumpkin Patch
09.2023 - 11.2023
- Coordinated inventory management to ensure timely product availability during peak seasons.
- Streamlined order fulfillment processes to enhance operational efficiency and reduce delays.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Subway Sandwich Artist
Subway
08.2023 - 10.2023
- Prepared and assembled sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on sandwich preparation techniques and operational procedures.
- Monitored food quality and freshness, ensuring high standards for all prepared items.
- Greeted guests, promoted specials, and took orders.
Chill Staff
Dairy Queen
07.2022 - 06.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale systems accurately, processing transactions efficiently and handling cash responsibly.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Assisted in training new staff members on operational procedures and customer engagement techniques.
Detasseler
NATS Detasseling
06.2020 - 08.2020
- Trained and mentored new team members on safety protocols and detasseling techniques
- Oversaw detasseling operations to ensure efficient crop management and quality control
- Sustained focus amidst distractions such as insects or unfavorable weather conditions, ensuring task completion and high-quality work.
- Utilized effective communication skills when working alongside team members, ensuring smooth workflow processes.
- Increased knowledge of agricultural practices, specifically corn detasseling techniques, through continuous on-the-job learning and training.
Education
High School Education -
Elkhorn South High School
Omaha, NE05-2025
High School Education - undefined
Bryan High School
Papillion, NE05-2023
Skills
- Teamwork
- Customer complaint resolution
- Organizational skills
- Restaurant Experience
- Hospitality
- Cash handling
- Communication skills
- Customer service
- Stocking
- Time management
- Multitasking
- English
- Money handling
- Team leadership
Certification
- Driver's License
- October 2024 to March 2028
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
Domino's Pizza
07.2025 - 02.2026
Front Desk Associate
Sparetime Entertainment
11.2023 - 03.2025
Pie Barn Expediter
Vala's Pumpkin Patch
09.2023 - 11.2023
Subway Sandwich Artist
Subway
08.2023 - 10.2023
Chill Staff
Dairy Queen
07.2022 - 06.2023
Detasseler
NATS Detasseling
06.2020 - 08.2020
High School Education - undefined
Bryan High School
High School Education -
Elkhorn South High School