Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Tulagan

Bennington

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

5
5
years of professional experience

Work History

Non-Emergency Medical Driver

AmeriPro EMS
03.2025 - Current
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
  • Provided compassionate care, understanding the unique needs of each individual patient during transport.
  • Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
  • Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
  • Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
  • Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
  • Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.

Med Aid/caregiver

Blumed Staff
09.2023 - 03.2025
  • Managed distribution of medications.
  • Aided in everyday responsibilities such as dressing and grooming.
  • Supported coordination of scheduled activities within the facility.
  • Offered emotional support and companionship.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Medication Aide

Inroads to Recovery
07.2023 - 09.2023
  • Supported therapist in daily tasks.
  • Facilitated educational programs for community groups on drug addiction.
  • Directed medication administration processes.
  • Ensured cleanliness and sanitation of lobby and work area.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Dispatcher

Midwest Medical Transportation
01.2023 - 07.2023
  • Receive relay calls for emergency and nonemergency responses
  • Compiled information, assessed call urgency, and transferred to emergency responders.
  • Ensured clarity and consistency in communication.
  • Encouraged supportive and positive workplace culture.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Personal Care Assistant

Hillcrest Health Services
08.2022 - 01.2023
  • Assist with personal care, such as grooming and bathing and adaptive devices(hearing aids and or glasses)
  • Support resident care through distribution of medications and monitoring out of range vital signs
  • Overall provide the best quality care to those unable to provide it for themselves
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.

Assistant Manager

Sonic Drive-in
06.2022 - 01.2023
  • Manage all team members and breaks
  • Open and close restaurant
  • Perform QA inspections of food and stocked supplies
  • Handle any and all conflicts among the work team and customer complaints
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Virtual Safety Companion

Banyon Medical Systems
04.2022 - 06.2022
  • Multitask and keep a safe eye for suicide, falls, or pulling IV lines
  • Document hourly and make hospital calls when needed
  • Enhanced employee awareness of safety protocols through engaging presentations and workshops.
  • Reduced accidents and injuries by providing comprehensive safety training for employees.
  • Monitored facility conditions regularly, addressing any identified hazards in a timely manner to minimize potential risks associated with them.
  • Performed routine safety audits, ensuring compliance with federal and state regulations.
  • Provided support during emergency situations, coordinating first aid response and evacuation procedures as needed.

Dispatcher

Northend Teleservices
11.2021 - 04.2022
  • Managed inbound call traffic effectively.
  • Provided excellent customer support.
  • Utilized Five9 to enhance communication efficiency.
  • Utilized CRM software to manage tickets.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Assistant Store Manager

Sonic Drive-in
03.2020 - 02.2021
  • Manage all team members and breaks
  • Open and close restaurant
  • Perform QA inspections of food and stocked supplies
  • Handle any and all conflicts among the work team and customer complaints
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Education

CNA Certification - undefined

Goodwill Omaha
Omaha, Nebraska
02.2024

CMA Certification -

Sherry's Med Class
Omaha, Nebraska
09.2023

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Omaha North Magnet High School
Omaha, Ne
05.2015

Skills

  • Food preparation and safety
  • POS
  • Microsoft/Microsoft office
  • Multicultural Awareness
  • Management
  • CRM software
  • Great customer service skills
  • Guest services

Timeline

Non-Emergency Medical Driver

AmeriPro EMS
03.2025 - Current

Med Aid/caregiver

Blumed Staff
09.2023 - 03.2025

Medication Aide

Inroads to Recovery
07.2023 - 09.2023

Dispatcher

Midwest Medical Transportation
01.2023 - 07.2023

Personal Care Assistant

Hillcrest Health Services
08.2022 - 01.2023

Assistant Manager

Sonic Drive-in
06.2022 - 01.2023

Virtual Safety Companion

Banyon Medical Systems
04.2022 - 06.2022

Dispatcher

Northend Teleservices
11.2021 - 04.2022

Assistant Store Manager

Sonic Drive-in
03.2020 - 02.2021

CNA Certification - undefined

Goodwill Omaha

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Omaha North Magnet High School

CMA Certification -

Sherry's Med Class

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Leslie Tulagan