Lesly Lopez
Fremont
Summary
Experienced healthcare professional with a diverse background in dental and medical reception, dental assisting, and certified nursing. Over 3 years of hands-on experience in patient care and administrative support within both dental and medical settings. Skilled in patient communication, appointment scheduling, insurance processing, and multi-tasking in fast-paced environments. Proven ability to manage front desk operations while providing compassionate care and support to patients. Looking to leverage strong organizational and leadership skills in an Assistant Manager role to contribute to a dynamic healthcare team and improve operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Dental Assistant
Fremont Family Dentistry
01.2024 - Current
- Ensure a friendly and welcoming atmosphere in the reception area
- Manage the office's appointment book, including rescheduling and cancellations
- Verify and update patient information in the system
- Provide information, transfer calls, or take messages as needed
- Assist with processing insurance claims and payments
- Communicate appointment reminders, pre-visit instructions, and follow-up details to patients
- Assist the dentist during dental procedures (e.g., handing instruments, suctioning)
- Take and record patient medical history and vital signs
- Sterilize and disinfect instruments and equipment following standard protocols
- Take and develop dental X-rays as directed by the dentist
- Provide post-operative instructions and oral care advice to patients
- Help with maintaining office records and filing as needed
- Flexibility in managing both administrative and clinical responsibilities
- Work closely with dentists, hygienists, and other office staff to ensure smooth operations
- This combined role requires excellent multitasking abilities, strong communication skills, and a commitment to providing exceptional patient care both in the front office and the clinical setting
Bilingual Medical Receptionist
Methodist Family Care Internal Medicine
05.2023 - 12.2023
- Verify and update patient information in the system, ensuring accuracy and confidentiality
- Manage the office's appointment calendar, including rescheduling and cancellations
- Answer incoming calls and address patient inquiries in both languages
- Verify patient insurance coverage and explain billing procedures in the patient's preferred language
- Handle patient inquiries regarding treatments, payments, and scheduling
- Maintain and update patient files, ensuring compliance with HIPAA regulations and accurate documentation
- Translate medical and administrative information between healthcare providers and patients as needed
- Assist with translating written documents, such as consent forms and educational materials
- Help patients navigate the healthcare system by providing clear explanations in their preferred language
- Provide a high level of customer service to all patients, ensuring their needs are met promptly and professionally
- Participate in team meetings and contribute to improving patient care and office efficiency
- Assist with general administrative tasks, such as filing, data entry, and managing correspondence in both languages
- This role requires excellent communication skills in both languages, a deep understanding of cultural sensitivities, and the ability to multitask efficiently in a fast-paced medical environment
CNA - Certified Nursing Assistant
Nye Legacy
11.2022 - 05.2023
- Help patients with mobility, including transferring from bed to wheelchair, walking, and repositioning
- Measure and record patients' vital signs, including temperature, blood pressure, pulse, and respiration
- Monitor and record food and fluid intake, and report any issues with nutrition or hydration to nursing staff
- Assist with maintaining a safe and clean environment, including making beds, tidying patient rooms, and organizing medical supplies
- Assist nurses and other healthcare professionals with basic medical procedures, such as wound care, dressing changes, and enemas
- Follow infection control protocols to prevent the spread of infections, including proper hand hygiene and use of personal protective equipment (PPE)
- Accurately document patient care activities, vital signs, and any observations in the patient's chart or electronic medical record (EMR)
- Help with restocking supplies, organizing medical equipment, and other tasks to support the nursing team
- Provide companionship and emotional support to patients, especially those who are isolated or dealing with difficult diagnoses
- These responsibilities require a compassionate and patient-centered approach, attention to detail, and the ability to work collaboratively with other healthcare professionals
Education
High School Diploma -
Fremont Senior High School
Fremont, NE05.2023
Skills
- Customer service
- Time management
- Communication skills
- Documentation review
- Consistency skills
Certification
CNA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Dental Assistant
Fremont Family Dentistry
01.2024 - Current
Bilingual Medical Receptionist
Methodist Family Care Internal Medicine
05.2023 - 12.2023
CNA - Certified Nursing Assistant
Nye Legacy
11.2022 - 05.2023
CNA
High School Diploma -
Fremont Senior High School
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