Lily Nino Alvarado
Omaha
Summary
Dedicated customer service professional with proven abilities in problem resolution, effective communication, and team collaboration. Experience in utilizing technology to enhance customer experiences and ensure service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Phone Representative
One World Community center
Omaha
09.2025 - Current
- Assisted customers with inquiries through phone and email support.
- Resolved customer complaints by providing accurate information and solutions.
- Collaborated with team members to improve service delivery processes.
- Educated customers about community programs and services available.
- Ensured compliance with organization policies during all customer interactions.
- Greeted customers warmly and ascertain problem or reason for calling.
- Utilized computer technology to handle high call volumes.
Beauty Advisor
Ulta Beauty Inc.
Omaha
01.2023 - 07.2025
- Provided personalized beauty consultations to enhance customer experience.
- Assisted customers in selecting skincare and makeup products tailored to their needs.
- Educated clients on product usage and application techniques for optimal results.
- Collaborated with team members to achieve store sales goals and maintain stock levels.
Education
High School Diploma -
Buenavista High School
Omaha, NE05-2025
Skills
- Customer service
- Problem resolution
- Team collaboration
- Effective communication
- Sales support
- Product knowledge
- Relationship building
- Technology utilization
- Language fluency
- Customer support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Phone Representative
One World Community center
09.2025 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 07.2025
High School Diploma -
Buenavista High School