Lindsay Carver
Lincoln
Summary
I am a professional career woman, interested in pursuing a new experience to obtain my personal goals, (and secure myself financially.) I am a self-starter, able to administer multiple tasks. I am reliable, punctual, have an extraordinarily positive attitude, and am able to assess a situation with calmness while creating effective communication. I am outgoing, personable, and I am able to lead others with motivations. I always keep a huge smile on my face and I believe that is very helpful in any career.
Overview
11
11
years of professional experience
Work History
Customer Development Leader
Crete Carrier
10.2021 - Current
- Provides a daily focus on sales efforts to capitalize on all freight opportunities.
- Assist in establishing strategic marketing plans to achieve corporate objectives.
- Analyze lane profitability and determines appropriate corrective measures.
- Manage customer scorecards and reports results to operations and sales departments.
- Solve problems and makes decisions independently.
- Manages multiple priorities and deadlines.
Strategic Account Manager
Crete Carrier
10.2016 - 10.2021
- Provided customer service within a defined customer base while conferring with necessary departments across the organization to ensure customer expectations are met.
- Monitored sales performance metrics to achieve strategic account objectives.
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Monitored customer health metrics continuously, proactively addressing any potential issues before they escalated into problems.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- 2 consecutive years winning the Home Depot carrier of the year.
Customer Service Representative
Crete Carrier
10.2014 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Asset Manager
Crete Carrier
06.2013 - 10.2014
- Performed supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
- Routed drivers to specific destinations as required by Company policies.
- Communicated with drivers to optimize driver productivity and reduce driver turnover.
- Monitored driver logbook hours to comply with Department of Transportation regulations.
- Tracked all loads from the time of dispatch until delivery and resolved service issues.
Education
No Degree - Nursing
Nebraska Wesleyan University
Lincoln, NE03-2010
Lincoln Northeast High School -
Lincoln Northeast High School
Lincoln, NE06.2007
Skills
- Multitasking Abilities
- Problem-solving abilities
- Technical leadership
- Excel
- Tableau
- Time management
- Creativity
- Goal setting
- Self-motivation
- Detail-oriented
- First Responder certified
Phone
cell, 402-525-2809
Volunteer Experience
- College of Hair Design, Backpack extra mile program, Autism Day
- Children’s Museum, I was part of the youth advisory council group. We helped with the planning of activities and new exhibitions.
- JDRF, Helped coordinate and run carnival for juvenile diabetes.
- Nebraska Community Blood Bank, Helped organize and create the Blood Drives at Northeast High School. Donated Blood.
References
- Kami LaPage, Human Resource/Benefit Coordinator, 1722 N 59th, Lincoln, NE, 68505, (402) 560-3971, k.lapage@yahoo.com
- Lisa Steinhauser, Cosmetology Instructor, 9000 Andermatt Dr., Lincoln, NE, 68526, (402) 488-7007
- Erin Pauley, Para Educator, 4641 Old Cheney Rd. Apt. #23, Lincoln, NE, 68516, (402) 499-2127, erin_k_79@hotmail.com
- Marcie Sheets, Phlebotomist-Team Leader, 1540 N 50th, Lincoln, NE, 68504, (402) 202-5514, sheets70@yahoo.com
License
Licensed Nebraska State Cosmetologist, 03/12
Timeline
Customer Development Leader
Crete Carrier
10.2021 - Current
Strategic Account Manager
Crete Carrier
10.2016 - 10.2021
Customer Service Representative
Crete Carrier
10.2014 - 10.2016
Asset Manager
Crete Carrier
06.2013 - 10.2014
Lincoln Northeast High School -
Lincoln Northeast High School
No Degree - Nursing
Nebraska Wesleyan University
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