Lisa Yates

• Professional in healthcare administration with strong background in managing authorization processes. Adept at ensuring compliance, streamlining workflows, and mitigating risks. Consistent track record of fostering team collaboration and achieving results in dynamic environments. Skilled in navigating complex systems, prioritizing tasks, and maintaining high standards of accuracy and efficiency.
• Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experience in:

• Submitting authorization via Insurance portals, phone or fax.
• Checking patients eligibility and benefits by determining if authorization is needed
• Following up with pending request by being a liaison with insurance companies and providers to approve authorization in a timely manner
• Ensuring accurate clinical documentation and ICD 10/CPT coding with HIPPA guideline and Compliances

• Documented patient medical histories accurately during intake processes.
• Managed appointment scheduling and patient flow to improve overall efficiency.
• Prepared examination rooms and necessary equipment in collaboration with neurologists.
• Educated patients on treatment plans and administered medications as required.
• Performed routine lab tests and prepared specimens for analysis in a timely manner.
• Communicated patient messages to physicians regarding concerns and updates promptly.
• Monitored authorization timelines to improve efficiency in patient care delivery for diagnostic testing and prescriptions

• Assisted healthcare providers with patient examinations and procedures.
• Collected and recorded patient medical histories and vital signs accurately.
• Educated patients on treatment plans and medication instructions clearly.
• Handled patient records securely, maintaining confidentiality at all times.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Cleaned and maintained medical equipment following procedures and standards.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Changed dressings on wounds to prevent infection and check for healing.
• Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

• Assisted neurologists with patient examinations and evaluations.
• Prepared patients for diagnostic tests and procedures.
• Educated patients on treatment plans and medication usage.
• Scheduled appointments and coordinated follow-up visits for patients.
• Maintained cleanliness and organization of examination rooms.
• Collaborated with healthcare team to improve patient care processes.
• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Answered patient calls promptly and directed inquiries to the appropriate department when needed.
• Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Contributed to office operations by triaging patients by severity of medical complaint.
• Processed payments from patients accurately using cash registers or computerized systems.
• Assisted with scheduling patient appointments and follow-up visits.
• Explained treatment procedures and physicians' instructions.
• Changed dressings on wounds to prevent infection and check for healing.
• Supported administrative staff by processing payments.