LIZETTE RAQUEL SERRANO MARTINEZ
Bilingual customer service and sales professional with more than 10 years of experience assisting customers, processing transactions, resolving account concerns, and supporting daily operations. Skilled in English and Spanish communication, sales, cash handling, recordkeeping, multitasking, and problem-solving. Prepared to contribute to an office support, receptionist, administrative assistant, or customer service role.
Sales professional prepared to leverage extensive experience in sales management to impact business growth. Proven track record of leading teams to achieve ambitious sales goals and enhancing customer engagement. Known for strong collaborative efforts and adaptability in dynamic environments, ensuring reliable performance and effective solutions.
Experienced with sales management, focusing on team leadership and customer relations. Utilizes strategic planning to drive sales growth and enhance client satisfaction. Track record of effective communication and problem-solving abilities to achieve consistent results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Sales Associate Manager
10 Years 7 Months- Provided bilingual customer service in English and Spanish, assisting customers with wireless products and services.
- Explain wireless products, service plans, account information, payment options, and billing details.
- Recommend phones, plans, accessories, and services based on customer needs and sales goals.
- Process transactions and cash payments accurately while maintaining organized records.
- Resolve billing, account, and service concerns to support customer satisfaction and retention.
- Manage incoming calls, customer requests, inventory, merchandising, and daily store operations.
- Collaborate with team members to deliver efficient service and meet store performance objectives.
- Led sales floor operations, guiding associates through customer service, activations, and wireless plan recommendations.
- Trained team members on Boost Mobile products, POS systems, and account setup procedures.
- Resolved customer billing, service, and device issues with accurate, timely solutions.
- Organized product displays to attract potential buyers and increase sales conversions.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.
- Greeted customers, answered inquiries, and directed visitors to appropriate wireless service representatives.
- Managed multi-line phone system, relayed messages, and scheduled customer appointments accurately.
- Resolved basic service questions, reducing wait times and improving front-desk efficiency.
Sales Associate Manager
3 Years 6 Months- Assisted customers with wireless products, services, account questions, and purchases.
- Recommended products and service plans based on customer needs and business objectives.
- Processed transactions and provided professional bilingual customer service.
- Resolved customer concerns and maintained organized displays, inventory, and store operations.
Customer Service and Sales Representative
2 Years 4 Months- Assisted customers with product questions, purchases, and service needs in a busy retail environment.
- Processed transactions accurately and supported daily sales activities.
- Resolved customer concerns and collaborated with team members to maintain efficient store operations.
- Advised customers on product selections, aligning recommendations with needs and budget.
- Guided customers through wireless plans, device selections, and accessory recommendations to support informed purchasing decisions.
- Processed activations, upgrades, and account changes with accuracy using point-of-sale and carrier systems.
- Recommended compatible phones, accessories, and protection plans based on customer needs and usage preferences.
- Assisted team members with troubleshooting device setup, data transfers, and service activation procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Secretary / Receptionist
1 Year 1 Month- Answered telephone calls, directed inquiries, and welcomed visitors with professional front-desk service.
- Organized documents, maintained records, and supported daily administrative tasks.
- Scheduled appointments, communicated information, and assisted with office coordination.
- Managed multiple responsibilities while maintaining accuracy and confidentiality.
- Managed correspondence, phone inquiries, and front-desk communications for membership and leadership
- Processed invoices, dues-related paperwork, and routine administrative requests efficiently
- Drafted letters, notices, and internal communications using professional union terminology
- Coordinated event logistics, meeting materials, and office supplies to support daily operations
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.