Compassionate childcare professional with expertise in customer service and problem solving. Strong communication skills and attention to detail enable the creation of engaging lesson plans and a nurturing environment for children.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Childcare Provider
Self
Dunning
03.2024 - Current
Supervised daily activities and ensured a safe environment for children.
Developed engaging lesson plans to promote learning and creativity.
Prepared nutritious meals and snacks in accordance with dietary guidelines.
Communicated effectively with parents regarding children's progress and needs.
Managed behavioral challenges using positive reinforcement techniques.
Maintained cleanliness and organization of play areas and materials.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Waitress
Sandhills Corral
Thedford
10.2023 - 12.2023
Provided exceptional customer service to enhance dining experiences.
Took and processed customer orders accurately and efficiently.
Collaborated with kitchen staff to ensure timely meal delivery.
Handled cash register transactions and managed payment processing smoothly.
Resolved customer complaints with professionalism and empathy.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Stocked service areas with supplies during slow periods.
Closed out register and ensured establishment was closed for the night and locked up
Dog Groomer/Kennel Technician
Broadmoor East Boarding and Grooming
Cheyenne
12.2021 - 10.2023
Groomed various breeds using clippers, scissors, and shampoos.
Bathed and dried dogs to maintain cleanliness and comfort.
Maintained grooming tools and equipment for optimal performance.
Provided daily care and attention to various breeds of dogs and cats.
Maintained cleanliness of kennel facilities and animal living areas.
Assisted in administering medications and monitoring animal health.
Handled feeding schedules and dietary needs for each animal resident.
Communicated with pet owners regarding boarding services and updates.
Kept updated charts and accounts for all owners and pets
Sales Associate
The Buckle
Cheyenne
09.2021 - 12.2021
Assisted customers in selecting apparel and accessories based on personal style.
Maintained store presentation by organizing merchandise and ensuring cleanliness.
Processed sales transactions accurately using point-of-sale systems.
Collaborated with team members to meet daily sales goals and improve service.
Engaged in ongoing product training to stay informed about new arrivals and trends.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Dog Bather
Paradise Pet Hotel & Day Spa
Bloomington
11.2020 - 08.2021
Bathed and groomed dogs using specialized equipment and pet-safe products.
Maintained cleanliness of bathing area and grooming tools to ensure hygiene standards.
Assisted in drying and brushing dogs to prepare them for their stay at the spa.
Followed safety protocols when handling animals to minimize stress for pets.
Provided nail trims and ear cleaning as requested by the customer.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Kept records of services provided to each pet in order to ensure accuracy in billing customers.
Remote sales
CUTCO
Lexington
08.2020 - 10.2020
Coordinated with sales teams on marketing efforts for upcoming events.
Facilitated communication between customers, sales team members, engineers, and other stakeholders.
Engaged customers through online chat and email communication.
Barista
AJ’s soda shop
Torrington
05.2019 - 04.2020
Prepared and served a variety of beverages with attention to customer preferences.
Maintained cleanliness and organization of workstations and dining areas.
Assisted customers in menu selections and provided product recommendations.
Trained new staff on beverage preparation techniques and customer service standards.
Managed cash register operations, including processing payments accurately.
Supervised barista team during shifts to ensure efficient operations.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.