LOGAN LUEDERS
Lincoln
Summary
Results-driven Retail Store Manager with a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in coaching and mentoring teams to optimize performance and deliver exceptional customer service. Proficient in inventory management and problem-solving, consistently improving operational efficiency.
Overview
15
15
years of professional experience
2019
2019
years of post-secondary education
Work History
Store Manager
Spectrum
Lincoln
06.2025 - Current
- Supervised daily operations and ensured store adherence to company policies.
- Trained and developed staff to enhance customer service and operational efficiency.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Retail Store Manager
T-Mobile
Lincoln
09.2017 - 02.2025
- Recruited, trained, coached and managed a team of retail staff members.
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Maintained cleanliness throughout the store according to established standards.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints.
Mobile Sales Associate
Verizon Wireless
Lincoln
10.2013 - 09.2017
- Utilized problem solving techniques when addressing customer issues or concerns.
- Resolved customer complaints efficiently and effectively by listening attentively, responding appropriately, and providing satisfactory resolutions.
- Consistently met monthly sales targets set by management.
- Demonstrated a thorough understanding of product features and benefits to maximize sales potential.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Mobile Sales Associate
Sprint
Lincoln
02.2011 - 10.2013
- Consistently met monthly sales targets set by management.
- Displayed excellent communication skills when interacting with customers in person or over the phone.
- Developed strong customer service skills while providing assistance to customers in a mobile sales environment.
- Engaged with customers in a friendly manner to build rapport throughout the buying process.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Sold merchandise, completed contracts, and arranged for delivery.
Education
High School Diploma -
Northwest High School
Grand Island, NebraskaSkills
- Upselling and cross selling
- Customer service
- Coaching and mentoring
- Problem-solving
- Dependable and reliable
- Performance monitoring
References
Katy Van Noy, Rural Market Manager, T-Mobile, (402) 657-1502, Katy.VanNoy@T-Mobile.com
Awards
Winners Circle, 2022, T-Mobile
Timeline
Store Manager
Spectrum
06.2025 - Current
Retail Store Manager
T-Mobile
09.2017 - 02.2025
Mobile Sales Associate
Verizon Wireless
10.2013 - 09.2017
Mobile Sales Associate
Sprint
02.2011 - 10.2013
High School Diploma -
Northwest High School