Lorena Quezada
Omaha
Summary
Professional banker skilled in building sincere long lasting customer relationships. Strong teamwork, adaptability and communication skills. Eager to learn new skills. Always willing to help as needed. Hardworking and passionate about my career. Bringing positive attitude and committed to contribute to the teams success and the company.
Overview
23
23
years of professional experience
Work History
Personal Banker/Bank Teller Supervisor
Five Points Bank
03.2022 - Current
- Assist customers with setting up or closing accounts, online banking, zelle, order foreign currency, wires , address changes, notarize document
- Conduct surprise teller audits
- Prepare annual Performance Evaluations
- Train new employees on products and procedures
- Assist with deposits, withdrawals, payments and change orders
- Vault and Teller Cash Balancing
- Complete Branch Schedule, Daily Teller Balancing GLs find offages, and Manager Reports
- Review tellers time clocks and approve PTO
- Do weekly Fed Buys and Fed Sells
- Examine cameras daily
- Assist employees with resetting , unlocking passwords from network
Teller Supervisor
Five Points Bank
01.2002 - 02.2022
- Train new hires on customer service policies and procedures.
- Count cash drawers and make bank deposits.
- Conduct yearly performance evaluations for teller staff, identifying areas for improvement.
- Provide exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Recruit new tellers, conduct interviews and hire based on candidate qualifications.
- Assist customers with banking needs and inquiries.
- Conduct thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Monitor cash levels and manage orders for currency and coins to ensure branch meets daily customer demands.
- Boost team morale with regular performance feedback and recognition ideas, leading to increased productivity.
- Self-motivation, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
GISH
Grand Island, NESkills
- Relationship team building
- Branch operations
- Excellent customer service
- Positive attitude
- Cash handling
- Integrated Teller
- Premier Navigator
- Cashware Recyclers
- Deluxe Check Ordering
- Cisco Jabber Phones
- Polyphones
- Instant Issue
- Bankers Bank of the West
- Wire Exchange
- Adobe
- Excel
- Word
- Outlook
- Fluent in Spanish
- Self motivation
Timeline
Personal Banker/Bank Teller Supervisor
Five Points Bank
03.2022 - Current
Teller Supervisor
Five Points Bank
01.2002 - 02.2022
High School Diploma -
GISH
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