Lucas Kane-Pensula
Springfield
Summary
Adept in complex problem-solving and conflict resolution, I leveraged these skills at Omaha Henry Doorly Zoo and Aquarium. Security professional with thorough understanding of implementing and maintaining security protocols and policies.
Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency. Known for reliability, flexibility in adapting to dynamic environments and strong focus to achieve results without compromising integrity or professionalism. Ready to use and develop these skills in a supervisory role.
Overview
14
14
years of professional experience
Work History
Security Officer
Omaha Henry Doorly Zoo and Aquarium
12.2015 - Current
- Efficiently regulate key access to ensure accurate records of employee keys for different departments.
- Problem solve door hardware including forced removal of cores, broken handsets and/or reinstalling new hardware
- Conduct investigations into security incidents. Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Ensure appropriate department personnel receive reports.
- Work independently and collaboratively to resolve urgent issues or emergencies and contact appropriate department personnel.
- Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Execute security rules and procedures and calmly and promptly escort non-compliant individuals out of the park
Counselor Parent
George Junior Republic
09.2013 - 11.2015
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help students develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist students in recognizing and redirecting poor habits.
- Communicated regularly with other professionals involved in the students care for coordinated service.
- Provided crisis intervention services, offering immediate support and stabilization.
- Taught students general life skills for real world applications.
Corrections Officer
Central Regional Jail
07.2011 - 08.2013
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Booked new inmates into facility and processed inmates for release.
Education
Bachelor of Arts - Criminal Justice
Midland University
Fremont 05-2011
Skills
- Complex Problem-solving
- Investigative skills
- Work ethic
- Verbal and written communication
- Adept at conflict resolution
- Policy enforcement
- Stress tolerance
- Observation techniques
- Adaptive learning
- Proactive
Timeline
Security Officer
Omaha Henry Doorly Zoo and Aquarium
12.2015 - Current
Counselor Parent
George Junior Republic
09.2013 - 11.2015
Corrections Officer
Central Regional Jail
07.2011 - 08.2013
Bachelor of Arts - Criminal Justice
Midland University
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