Lucia Felipe
Omaha
Summary
Bilingual customer service representative skilled in problem resolution, data entry, and de-escalation techniques. Committed to delivering exceptional service while managing high-pressure situations.
Overview
1
1
Language
2025
2025
years of professional experience
Work History
Customer Service Representative
Signature Performance
03.2024 - 01.2025
- Managed customer inquiries via phone and email, ensuring prompt resolution of issues.
- Documented customer interactions in CRM systems to maintain accurate records.
- Developed strong rapport with customers through active listening and empathy skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Bookkeeper
Mg Painting
2023 - 2024
- Processed invoices and managed accounts payable to ensure timely payments.
- Utilized accounting software to track expenses and revenue streams.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
Correctional Officer
Douglas County Correctional Facility
2020 - 2023
- Monitored inmate behavior and ensured compliance with facility regulations.
- Conducted routine security checks to maintain safety within the correctional environment.
- Responded effectively to emergencies, utilizing de-escalation techniques to manage conflicts.
- Documented incidents and maintained accurate logs for administrative review.
Education
Associate of Science - Gender Studies
Metropolitan Community College
Omaha, NE05.2022
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NE03.2026
Skills
- Fluent bilingualism
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- De-escalation techniques
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Signature Performance
03.2024 - 01.2025
Bookkeeper
Mg Painting
2023 - 2024
Correctional Officer
Douglas County Correctional Facility
2020 - 2023
Bachelor of Science - Behavioral Sciences
Bellevue University
Associate of Science - Gender Studies
Metropolitan Community College