Lucio Cano-olivas
Lincoln
Summary
Dynamic Service Associate with a proven track record at McDonald's, excelling in customer service excellence and staff training. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in payment processing and adept at multitasking in a fast-paced environment, consistently delivering positive experiences.
Overview
3
3
years of professional experience
Work History
Service Associate
McDonald's Fast Food Restaurant
04.2024 - Current
- Trained and taught 3 new employees in 2025.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted visitors, answered questions, and accepted payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Grill Cook
Dairy Queen Grill & Chill
10.2022 - 10.2023
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Distributed food to team members with efficiency in high-volume environment.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Provided support to crew members through all facets of food preparation and delivery.
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Stored and handled goods correctly to maintain freshness and condition.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Adhered to strict food safety regulations and hygiene standards.
- Trained new team members on kitchen operations and safety protocols.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Education
High School Diploma -
North Star High School
Lincoln05-2022
Skills
- Stock replenishment
- Customer service excellence
- Payment processing
- Attention to detail
- Tech-Savvy
- Listening skills
- Staff education and training
- Multitasking and organization
Timeline
Service Associate
McDonald's Fast Food Restaurant
04.2024 - Current
Grill Cook
Dairy Queen Grill & Chill
10.2022 - 10.2023
High School Diploma -
North Star High School
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