LUIS MONTELONGO
Omaha
Summary
Dynamic professional with a strong work ethic and proven success at Impact Football Academy, where I mentored student-athletes and developed impactful practice plans. Skilled in conflict resolution and inventory management, I thrive in fast-paced environments, consistently exceeding expectations and fostering positive relationships among teams and clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrator
Impact Football Academy
Omaha
11.2020 - Current
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
- Developed and implemented practice plans to ensure team success.
- Maintained positive relationships between players, coaches, parents, administrators.
- Conducted skill development sessions for players of all abilities.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Developed policies that promote safety and security on campus while also fostering a positive learning environment.
- Determined allocations of funds for staff, equipment and authorized purchases.
Retail Sales Associate
AT&T
Omaha
10.2022 - 01.2025
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Participated in team meetings and training sessions.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Collaborated with team members to develop creative solutions for challenges.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Analyzed market data to identify areas of improvement within the store.
- Resolved conflicts between customers and staff members in a professional manner.
- Established relationships with vendors, suppliers, and other partners.
- Ensured compliance with company policies and procedures by all staff members.
- Planned promotional events such as in-store discounts or special offers.
- Monitored employee performance and provided feedback to improve productivity.
- Monitored team sales targets and addressed deficiencies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
Account Manager
Lone Mountain Truck Leasing
Carter Lake
05.2019 - 09.2019
CPS Loan Representative
Bank of the West
Omaha
08.2017 - 03.2019
Customer Service Representative
Paycheck Advance
Omaha
02.2017 - 07.2018
- Open and close new customer payday loan accounts.
- Answering multiple phone lines while handling both cash and checks to process new loans in a timely manner.
- Evaluate loan applications and documentation by confirming all information obtained is accurate and verified thoroughly.
- Reject applications by explaining deficiencies to applicants.
- Approve loans based on proper documentation brought in by applicant.
- Complete loan contracts by explaining provisions to applicant; obtaining signatures and notarizations.
- Updating customer accounts with updated employment information; keeping all accounts up to date with any new changes.
- Maintaining customer confidence by keeping all loan and personal information confidential.
- Setting up payment arrangements for customers currently in collections.
- Filing, maintaining active, pending, and paid loans organized in alphabetical order, Based on pay/due dates.
- Following proper procedures in accordance to state law, along with company policy in regards to fraud.
- Assuring employer and customer are well informed through outstanding written and verbal communication skills.
- Processing pawn loans, buying gold; examining gold through tests set up by the company.
- Opening and closing stores properly to assure all documentation is locked in a safe.
Server/Waiter/Bartender
La Mesa Mexican Restaurant
Omaha
03.2012 - 07.2017
- Prepare room dining by setting table decorations such as napkins, utensils, and condiments.
- Protect establishment and patrons by adhering to Sanitation, safety and alcohol beverage control policies.
- Help customers with dining and beverage options. Provided suggestions, kitchen specials, and bar specialties.
- Submit order to bar and kitchen, writing down customer's special requests and/or special dietary requests.
- Serve customers order and requested choice of drinks/beverages.
- Respond to any additional requirements patrons may need, observe dining progress, removing meal courses once finished.
- Conclude dining experience, offering desserts, acknowledging choice of restaurant, encouraging customers to return.
- Obtains revenues by totaling charges; issuing bill; accepting payment; returning change or credit card and signature slip to customers.
- Contributing to team effort.
- Communicating with management to resolve conflicts with customers and/or other employees.
Carpet Cleaner/Consultant
High-Tech Carpet Cleaning
Omaha
09.2007 - 06.2014
- Responsible for creative design in marketing.
- Worked directly with clients and management to achieve sales goals.
- Updated all required materials needed for job site.
- Responsible for clarifying each project prior to starting, to make sure customer had proper expectations.
- Made certain that each project met or exceeded client expectations.
- Responsible for getting customer to sign off on statement of satisfaction at the end of each project.
Education
High School Diploma -
Omaha South High Magnet
Omaha, Nebraska01.2010
High School Diploma -
Thomas Jefferson High
Council Bluffs, Iowa01.2009
Skills
- Strong verbal communication
- Problem solving
- Organized
- Adaptability
- Coachable
- Self-Confidence
- Time management
- Strong work ethic
- Willing to exceed
- Self-motivated
- Ambitious
- Team leadership
- Strong written communication skills
- Dependable
- Interpersonal skills
- Handling pressure
- Creative
- Accountable
- Inventory management
- Customer service
- Conflict resolution
- Sales analysis
- Employee supervision
- Program management
- Documentation and reporting
- Presentation creation
- Supplies ordering
- Operations management
- Calendar management
- Problem-solving
- Personable and approachable
- Team collaboration
Coaching Experience
- Recreational Youth Soccer Coach, Inter Omaha FC, 2014, 2017, Council Bluffs, Iowa
- Coach, Inter Omaha FC, 2017, 2019, Omaha, Nebraska
- Administrator, Coach, Marketing Director, Referee, Impact Football Academy, 2019, Present, Omaha, Nebraska
Certification
- USSF D Licence
- USSF C Licence
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
AT&T
10.2022 - 01.2025
Administrator
Impact Football Academy
11.2020 - Current
Account Manager
Lone Mountain Truck Leasing
05.2019 - 09.2019
CPS Loan Representative
Bank of the West
08.2017 - 03.2019
Customer Service Representative
Paycheck Advance
02.2017 - 07.2018
Server/Waiter/Bartender
La Mesa Mexican Restaurant
03.2012 - 07.2017
Carpet Cleaner/Consultant
High-Tech Carpet Cleaning
09.2007 - 06.2014
High School Diploma -
Omaha South High Magnet
High School Diploma -
Thomas Jefferson High
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