Lyndsey Baker
3468 S. 82nd St. #8
Summary
Dynamic professional with extensive experience in health management and crisis intervention at Mosaic. Proven track record in data auditing and contract compliance, coupled with exceptional communication and relationship-building skills. Adept at training teams and fostering a positive work environment, driving continuous improvement and client advocacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Mosaic
Omaha
07.2021 - Current
- Designed tailored programs to address specific needs.
- Prepared comprehensive strategies for effective health management.
- Performed comprehensive audits on data.
- Conducted regular monthly home visits.
- Led instructional courses for CPR, AED, and First Aid.
- Oversaw contracts and verified compliance.
Direct Support Professional
MyLife
Omaha
03.2021 - 06.2021
- Recorded client status progress and challenges in logbooks and reports.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
- Maintained detailed records of services performed on clients.
- Monitored health and well-being of clients and reported significant health changes.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Consulted with client care team to continually update care plans.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted individuals in development of social skills to become integrated in community.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided guidance and support to ensure safety of individuals served.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Built strong and trusting rapport with clients and loved ones.
- Assisted individuals in learning and developing new skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Barista
Scooter's Coffee
Elkhorn
10.2020 - 02.2021
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Monitored inventory levels of supplies and restocked when necessary.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Received and accurately processed customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu coffee and tea preparations.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Input orders into point of sale system and handled customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
General Manager
Pickleman's Gourmet Cafe
Omaha
08.2013 - 07.2019
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Implemented campaigns and promotions to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
GED -
IWCC
Clarinda, IA05-2003
Skills
- Health management
- Crisis intervention
- Data auditing
- Contract compliance
- Customer service
- Effective communication
- Employee training
- Client advocacy
- Progress tracking
- Record keeping
- Problem solving
- Safety monitoring
- Safety protocols
- Data analytics
- Adaptability
- Organizational development
- Contract management
- Active listening
- Relationship building
- Processes and procedures
- Teamwork
- Experience in leadership
- Adaptability and flexibility
- Professional demeanor
- Documentation and reporting
- Self motivation
- Excellent communication
- Multitasking capacity
- Reliability
- Improvement plans
- Continuous improvement
Affiliations
- Reading
- Concerts
- Traveling
Certification
- CPR,AED,First Aid Trainer
- Medication Aide
- Mandt Certification
Timeline
Supervisor
Mosaic
07.2021 - Current
Direct Support Professional
MyLife
03.2021 - 06.2021
Barista
Scooter's Coffee
10.2020 - 02.2021
General Manager
Pickleman's Gourmet Cafe
08.2013 - 07.2019
GED -
IWCC
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